ElderGrade
D

51/100

Below average

Villa At Borgess Place

3057 Gull Road, Kalamazoo, MI 49048

CMS 2/5 stars #5 of 9 in Kalamazoo County (269) 552-6500
Certified beds
101
Occupancy
92%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 5 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $45,130 in federal fines

    CMS has fined this facility across 1 penalty action(s).

  • Nursing staff turnover of 64%

    High turnover means residents rarely see the same caregiver twice. The national average is about 50%.

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

8/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -12 for 5 actual-harm citation(s) in the last 3 years
  • -10 for 62 total citations against a national median of 17

Staffing

22/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 4.71 total nurse hours per resident per day (national median 3.77)
  • 0.58 RN hours per resident per day
  • Weekend staffing drops 11% against weekdays

Staff stability

3/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 64% of nursing staff left in the last year
  • -2 for 2 administrator departures

Resident outcomes

15/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 5 of 5 stars on the CMS quality-measure rating

Enforcement history

3/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $45,130 in federal fines across 1 action(s)
  • -2 for 1 denial(s) of Medicare payment for new admissions

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 4.40 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 0.58 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.90 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 63.60%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 70 citations

Last standard health inspection: August 13, 2025 (1 year ago).

G Apr 21, 2026 F0686 From a complaint

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Actual harm to a resident

D Apr 21, 2026 F0677 From a complaint

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

No actual harm, potential for more than minimal harm

D Apr 21, 2026 F0880 From a complaint

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

G Mar 26, 2026 F0689 From a complaint

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm to a resident

D Mar 26, 2026 F0627 From a complaint

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

No actual harm, potential for more than minimal harm

D Mar 26, 2026 F0655 From a complaint

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

No actual harm, potential for more than minimal harm

D Mar 26, 2026 F0658 From a complaint

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

No actual harm, potential for more than minimal harm

D Dec 10, 2025 F0550 From a complaint

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of VILLA HEALTHCARE, which operates 18 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
AARON, JONATHAN Individual MANAGING CONTROL - GOVERNING BODY
CUDNEY, KIERSTEN Individual W-2 MANAGING EMPLOYEE
GRAF, MARCELLA Individual W-2 MANAGING EMPLOYEE
OPRESCU, NICOARA Individual W-2 MANAGING EMPLOYEE
AARON, JONATHAN Individual CORPORATE OFFICER
OMNIA HEALTHCARE GROUP LLC Organization OPERATIONAL/MANAGERIAL CONTROL
AARON, JONATHAN Individual OPERATIONAL/MANAGERIAL CONTROL
CUDNEY, KIERSTEN Individual OPERATIONAL/MANAGERIAL CONTROL
GRAF, MARCELLA Individual OPERATIONAL/MANAGERIAL CONTROL
3057 GULL ROAD LLC Organization ADP OF THE SNF
AARON FAMILY INVESTMENT TRUST Organization ADP OF THE SNF
AB INVESTMENT TRUST U/A/D 01/03/23 Organization ADP OF THE SNF

What families say

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Common questions about Villa At Borgess Place

What is the ElderGrade for Villa At Borgess Place? +

Villa At Borgess Place holds an ElderGrade of D (51 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Villa At Borgess Place? +

Residents receive an average of 4.40 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Villa At Borgess Place been cited for harming residents? +

Yes. 5 of the 70 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Villa At Borgess Place accept Medicaid? +

Yes, Villa At Borgess Place is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.