79/100
Above average
Harold And Grace Upjohn Community Care Center
2400 Portage St, Kalamazoo, MI 49001
- Certified beds
- 84
- Occupancy
- 95%
- Ownership
- Non-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
$31,186 in federal fines
CMS has fined this facility across 2 penalty action(s).
Our read on Harold And Grace Upjohn Community Care Center
Harold and Grace Upjohn Community Care Center runs 87 certified beds as a nonprofit, and its staffing sits just under the national average at 3.76 nurse hours per resident day. Weekends run about 7% thinner than weekdays, so coverage dips when families tend to visit. Staff turnover is 40.7%, better than the 45.8% national figure, and CMS gives the home 4 stars each for staffing and quality measures. The trouble is the inspection record: 56 deficiencies, including 2 at harm or jeopardy level and 4 abuse-related, with $31,186 in fines across two penalties. The most recent inspection was March 2025, and CMS rates that inspection history 2 out of 5 stars. Strong quality scores don't cancel out that many serious findings.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
22/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →4.02 total nurse hours per resident per day (national median 3.77)
- →0.82 RN hours per resident per day
- →Weekend staffing drops 7% against weekdays
Staff stability
12/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →41% of nursing staff left in the last year
Resident outcomes
12/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →4 of 5 stars on the CMS quality-measure rating
Enforcement history
3/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →$31,186 in federal fines across 2 action(s)
- →-2 for 1 denial(s) of Medicare payment for new admissions
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: April 17, 2026 (6 months ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
What families say
Write a reviewNo family reviews yet for Harold And Grace Upjohn Community Care Center. If you or a relative have experience of this home, other families would find it useful.
Be the first to reviewEvery review is confirmed by email and read by a moderator before it appears. We remove reviews written by or for a facility. If something is wrong right now, report a concern , that routes you to your state ombudsman, who can actually intervene.
Common questions about Harold And Grace Upjohn Community Care Center
What is the ElderGrade for Harold And Grace Upjohn Community Care Center? +
Harold And Grace Upjohn Community Care Center holds an ElderGrade of B (79 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Harold And Grace Upjohn Community Care Center? +
Residents receive an average of 3.76 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Harold And Grace Upjohn Community Care Center been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Harold And Grace Upjohn Community Care Center accept Medicaid? +
Yes, Harold And Grace Upjohn Community Care Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
- Add another