ElderGrade
F

33.8/100

Poor

West Houston Rehabilitation And Healthcare Center

13428 Bissonnet, Houston, TX 77083

CMS 1/5 stars #78 of 96 in Harris County (713) 351-4300
Certified beds
124
Occupancy
79%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 7 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $205,193 in federal fines

    CMS has fined this facility across 2 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 6.8/30 Staffing 13/30 Stability 12/15 Outcomes 2/15 Enforcement 0/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

6.8/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -20 for 7 immediate-jeopardy citation(s) in the last 3 years
  • -3.2 for 26 total citations against a national median of 17

Staffing

13/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.28 total nurse hours per resident per day (national median 3.77)
  • 0.24 RN hours per resident per day
  • Weekend staffing drops 15% against weekdays

Staff stability

12/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 43% of nursing staff left in the last year

Resident outcomes

2/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 1 of 5 stars on the CMS quality-measure rating

Enforcement history

0/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $205,193 in federal fines across 2 action(s)
  • -0 for 1 denial(s) of Medicare payment for new admissions

Grade ceiling applied

  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.26 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.24 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 2.77 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 43.10%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 30 citations

Last standard health inspection: January 30, 2025 (1 year ago).

E May 20, 2026 F0584 From a complaint

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

No actual harm, potential for more than minimal harm

D Apr 8, 2026 F0695 From a complaint

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

No actual harm, potential for more than minimal harm

D Jan 30, 2025 F0558

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

No actual harm, potential for more than minimal harm

D Jan 30, 2025 F0677

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

No actual harm, potential for more than minimal harm

D Jan 30, 2025 F0693

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

No actual harm, potential for more than minimal harm

D Jan 30, 2025 F0695

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

No actual harm, potential for more than minimal harm

D Jan 30, 2025 F0755

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

No actual harm, potential for more than minimal harm

D Jan 30, 2025 F0759 From a complaint

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of MOMENTUM SKILLED SERVICES, which operates 9 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
COMPTON3 HOLDINGS, LLC Organization 5% OR GREATER MORTGAGE INTEREST
MARTEL HEALTHCARE MANAGEMENT LLC Organization 5% OR GREATER MORTGAGE INTEREST
MISSION BEND HEALTHCARE INVESTMENTS, LLC Organization 5% OR GREATER MORTGAGE INTEREST
THE SMITHERS MANAGEMENT TRUST Organization 5% OR GREATER MORTGAGE INTEREST
COMPTON, CHARLES Individual 5% OR GREATER MORTGAGE INTEREST
COMPTON, JAMES Individual 5% OR GREATER MORTGAGE INTEREST
COMPTON, KRIS Individual 5% OR GREATER MORTGAGE INTEREST
MARTEL, MICHAEL Individual 5% OR GREATER MORTGAGE INTEREST
THOMPSON, JOHNNY Individual CORPORATE OFFICER
LTC OF WEST HOUSTON LLC Organization OPERATIONAL/MANAGERIAL CONTROL
THREADGILL, SHARLYN Individual OPERATIONAL/MANAGERIAL CONTROL
REED, MICHAEL Individual INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE O...

What families say

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Common questions about West Houston Rehabilitation And Healthcare Center

What is the ElderGrade for West Houston Rehabilitation And Healthcare Center? +

West Houston Rehabilitation And Healthcare Center holds an ElderGrade of F (33.8 out of 100), which we describe as "poor". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at West Houston Rehabilitation And Healthcare Center? +

Residents receive an average of 3.26 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has West Houston Rehabilitation And Healthcare Center been cited for harming residents? +

Yes. 7 of the 30 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does West Houston Rehabilitation And Healthcare Center accept Medicaid? +

Yes, West Houston Rehabilitation And Healthcare Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.