ElderGrade
D

45/100

Below average

The Pines At Utica Center For Nursing And Rehab

1800 Butterfield Ave, Utica, NY 13501

CMS 1/5 stars #13 of 17 in Oneida County (315) 797-3570
Certified beds
117
Occupancy
97%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 3 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $55,708 in federal fines

    CMS has fined this facility across 2 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

18/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -12 for 3 actual-harm citation(s) in the last 3 years

Staffing

8/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.05 total nurse hours per resident per day (national median 3.77)
  • 0.29 RN hours per resident per day
  • Weekend staffing drops 14% against weekdays

Staff stability

9/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 50% of nursing staff left in the last year

Resident outcomes

5/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 2 of 5 stars on the CMS quality-measure rating

Enforcement history

5/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $55,708 in federal fines across 2 action(s)

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.56 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.29 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.05 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 49.50%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 28 citations

Last standard health inspection: July 22, 2025 (1 year ago).

G Nov 5, 2025 F0684 From a complaint

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Actual harm to a resident

E Jul 22, 2025 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

D Jul 22, 2025 F0627

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

No actual harm, potential for more than minimal harm

D Jul 22, 2025 F0656

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

No actual harm, potential for more than minimal harm

D Jul 22, 2025 F0677 From a complaint

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

No actual harm, potential for more than minimal harm

D Jul 22, 2025 F0689

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

No actual harm, potential for more than minimal harm

D Jul 22, 2025 F0692

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

No actual harm, potential for more than minimal harm

D Jul 22, 2025 F0761

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled...

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of NATIONAL HEALTH CARE ASSOCIATES, which operates 43 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
BOKOW, BARRY Individual DIRECT OWNERSHIP INTEREST
DAVID, ALBERT Individual DIRECT OWNERSHIP INTEREST
EISEN, MORDECHAI Individual DIRECT OWNERSHIP INTEREST
GEFFNER, FAY Individual DIRECT OWNERSHIP INTEREST
GERBER, JENNIFER Individual DIRECT OWNERSHIP INTEREST
LAUFER, SCHMUEL Individual DIRECT OWNERSHIP INTEREST
LOPIANSKY, REBECCA Individual DIRECT OWNERSHIP INTEREST
LYONS, RACHEL Individual DIRECT OWNERSHIP INTEREST
NEUMAN, GERALD Individual DIRECT OWNERSHIP INTEREST
OSTREICHER, DAVID Individual DIRECT OWNERSHIP INTEREST
OSTREICHER, MARC Individual DIRECT OWNERSHIP INTEREST
POLLACK, SYLVIA Individual DIRECT OWNERSHIP INTEREST

What families say

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Common questions about The Pines At Utica Center For Nursing And Rehab

What is the ElderGrade for The Pines At Utica Center For Nursing And Rehab? +

The Pines At Utica Center For Nursing And Rehab holds an ElderGrade of D (45 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at The Pines At Utica Center For Nursing And Rehab? +

Residents receive an average of 3.56 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has The Pines At Utica Center For Nursing And Rehab been cited for harming residents? +

Yes. 3 of the 28 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does The Pines At Utica Center For Nursing And Rehab accept Medicaid? +

Yes, The Pines At Utica Center For Nursing And Rehab is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.