58.5/100
Average
Norview Heights Rehabilitation And Nursing
827 Norview Avenue, Norfolk, VA 23509
- Certified beds
- 60
- Occupancy
- 93%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
Nursing staff turnover of 70%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Last inspection was more than 2 years ago
Ratings here are based on older survey data than at most facilities.
Our read on Norview Heights Rehabilitation And Nursing
Norview Heights runs on thin staffing. At 3.24 nurse hours per resident day, it sits about 16% under the national average, and weekends drop roughly 19% below what the home itself manages on weekdays, so the thinnest coverage lands when families tend to visit. Turnover is the bigger tell: 69.6% of nursing staff leave each year, against a national 45.8%, which means the people caring for residents are often new and still learning the building. The inspection record shows 46 deficiencies, one serious enough to involve harm or jeopardy, and the last full inspection was in October 2021, nearly three years stale. Corporate-owned, 60 beds, and a staffing star of 1 out of 5.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
6.5/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →2.84 total nurse hours per resident per day (national median 3.77)
- →0.52 RN hours per resident per day
- →Weekend staffing drops 19% against weekdays
Staff stability
0/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →70% of nursing staff left in the last year
- →-2 for 2 administrator departures
Resident outcomes
12/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →4 of 5 stars on the CMS quality-measure rating
Enforcement history
10/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →No federal fines on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: October 28, 2021 (5 years ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of EASTERN HEALTHCARE GROUP, which operates 18 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Norview Heights Rehabilitation And Nursing
What is the ElderGrade for Norview Heights Rehabilitation And Nursing? +
Norview Heights Rehabilitation And Nursing holds an ElderGrade of C (58.5 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Norview Heights Rehabilitation And Nursing? +
Residents receive an average of 3.24 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Norview Heights Rehabilitation And Nursing been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Norview Heights Rehabilitation And Nursing accept Medicaid? +
Yes, Norview Heights Rehabilitation And Nursing is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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