ElderGrade
B

75.5/100

Above average

Jo Ellen Smith Convalescent Center

4502 General Meyer Avenue, New Orleans, LA 70131

CMS 4/5 stars #3 of 11 in Orleans County (504) 361-7923
Certified beds
180
Occupancy
66%
Ownership
For-profit
Accepts
Medicare + Medicaid

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 30/30 Staffing 11.5/30 Stability 12/15 Outcomes 12/15 Enforcement 10/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

30/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

Staffing

11.5/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.58 total nurse hours per resident per day (national median 3.77)
  • 0.15 RN hours per resident per day
  • Weekend staffing drops 17% against weekdays

Staff stability

12/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 36% of nursing staff left in the last year

Resident outcomes

12/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 4 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.67 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.15 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.06 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 35.60%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 15 citations

Last standard health inspection: March 12, 2026 (5 months ago).

E Mar 12, 2026 F0578

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

No actual harm, potential for more than minimal harm

D Mar 12, 2026 F0688

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

No actual harm, potential for more than minimal harm

D Mar 12, 2026 F0755

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

No actual harm, potential for more than minimal harm

E Jan 15, 2026 F0658 From a complaint

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

No actual harm, potential for more than minimal harm

B Jan 15, 2026 F0842 From a complaint

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

No actual harm, minimal potential

E Aug 5, 2025 F0755 From a complaint

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

No actual harm, potential for more than minimal harm

E Mar 19, 2025 F0755

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

No actual harm, potential for more than minimal harm

D Mar 19, 2025 F0656

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of PRIORITY MANAGEMENT, which operates 38 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
BOULWARE, DOUGLAS Individual DIRECT OWNERSHIP INTEREST
BAUDER, WILLIAM Individual INDIRECT OWNERSHIP INTEREST
BOULWARE, STEVEN Individual INDIRECT OWNERSHIP INTEREST
BAUDER FAMILY INVESTMENTS, LLC Organization 5% OR GREATER SECURITY INTEREST
FBGM, L.L.C. Organization 5% OR GREATER SECURITY INTEREST
PRIORITY MANAGEMENT GROUP, LLC Organization OPERATIONAL/MANAGERIAL CONTROL
BOULWARE, DOUGLAS Individual OPERATIONAL/MANAGERIAL CONTROL
BOULWARE, STEVEN Individual OPERATIONAL/MANAGERIAL CONTROL
BOULWARE, STEVEN Individual INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE O...
PRIORITY MANAGEMENT GROUP, LLC Organization ADP OF THE SNF
PROGRESSIVE REHAB SOLUTIONS, LLC Organization ADP OF THE SNF
BURKS, JONNAY Individual ADP OF THE SNF

What families say

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Common questions about Jo Ellen Smith Convalescent Center

What is the ElderGrade for Jo Ellen Smith Convalescent Center? +

Jo Ellen Smith Convalescent Center holds an ElderGrade of B (75.5 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Jo Ellen Smith Convalescent Center? +

Residents receive an average of 3.67 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Jo Ellen Smith Convalescent Center been cited for harming residents? +

No. None of the 15 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.

Does Jo Ellen Smith Convalescent Center accept Medicaid? +

Yes, Jo Ellen Smith Convalescent Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.