ElderGrade
C

69.5/100

Average

Willow Wood At Woldenberg Village

3701 Behrman Place, New Orleans, LA 70114

CMS 3/5 stars #6 of 11 in Orleans County (504) 367-5640
Certified beds
120
Occupancy
93%
Ownership
Non-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 1 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $40,248 in federal fines

    CMS has fined this facility across 1 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 26/30 Staffing 20.5/30 Stability 9/15 Outcomes 9/15 Enforcement 5/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

26/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -4 for 1 actual-harm citation(s) in the last 3 years

Staffing

20.5/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 4.48 total nurse hours per resident per day (national median 3.77)
  • 0.19 RN hours per resident per day
  • Weekend staffing drops 17% against weekdays

Staff stability

9/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 50% of nursing staff left in the last year

Resident outcomes

9/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 3 of 5 stars on the CMS quality-measure rating

Enforcement history

5/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $40,248 in federal fines across 1 action(s)

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 4.37 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 0.19 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.61 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 50.40%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 18 citations

Last standard health inspection: July 2, 2025 (1 year ago).

E Jul 2, 2025 F0689

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

No actual harm, potential for more than minimal harm

E Jul 2, 2025 F0695

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

No actual harm, potential for more than minimal harm

D Jul 2, 2025 F0554

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

No actual harm, potential for more than minimal harm

D Jul 2, 2025 F0644

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

No actual harm, potential for more than minimal harm

D Jul 2, 2025 F0686

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

No actual harm, potential for more than minimal harm

D Jul 2, 2025 F0693

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

No actual harm, potential for more than minimal harm

D Jul 2, 2025 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

D May 6, 2025 F0571 From a complaint

Resident Rights Deficiencies

Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.

No actual harm, potential for more than minimal harm

Who owns this home

Full record
Owner Type Role Since
LANDERS, ZEB Individual W-2 MANAGING EMPLOYEE
HAGGARD, SUZANNE Individual CORPORATE DIRECTOR
LINARES, MANUEL Individual CORPORATE DIRECTOR
LOWENTRITT, JOSHUA Individual CORPORATE DIRECTOR
SINCLAIR, BRADLEY Individual CORPORATE DIRECTOR
HAGGARD, SUZANNE Individual CORPORATE OFFICER
LINARES, MANUEL Individual CORPORATE OFFICER
WOLDENBERG VILLAGE INC Organization 5% OR GREATER DIRECT OWNERSHIP INTEREST
TOURO INFIRMARY Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST

What families say

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Common questions about Willow Wood At Woldenberg Village

What is the ElderGrade for Willow Wood At Woldenberg Village? +

Willow Wood At Woldenberg Village holds an ElderGrade of C (69.5 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Willow Wood At Woldenberg Village? +

Residents receive an average of 4.37 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Willow Wood At Woldenberg Village been cited for harming residents? +

Yes. 1 of the 18 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Willow Wood At Woldenberg Village accept Medicaid? +

Yes, Willow Wood At Woldenberg Village is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.