70.2/100
Above average
100 St. Claire Drive, Hockessin, DE 19707
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
2 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
$16,801 in federal fines
CMS has fined this facility across 1 penalty action(s).
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: February 14, 2025 (1 year ago).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
No actual harm, potential for more than minimal harm
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Cor...
No actual harm, potential for more than minimal harm
Part of COMPLETE CARE, which operates 85 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| STEIN, SHALOM | Individual | INDIRECT OWNERSHIP INTEREST | — |
| WELLTOWER INC | Organization | 5% OR GREATER SECURITY INTEREST | — |
| STEIN, SHALOM | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| STEIN, SHALOM | Individual | CORPORATE OFFICER | — |
| COX, VICKIE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| DIFILIPO, REBECCA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| INGLIS, RONALD | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| MANSFIELD, MELISSA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| RASTOGI, RITU | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| SILVERBERG, NISANEL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| STEIN, SHALOM | Individual | TRUSTEE OF THE SNF | — |
| AURORA GUARDIAN HOLDCO II CO-BORROWER, LLC | Organization | ADP OF THE SNF | — |
No family reviews yet for Complete Care At Brackenville Llc. If you or a relative have experience of this home, other families would find it useful.
Be the first to reviewEvery review is confirmed by email and read by a moderator before it appears. We remove reviews written by or for a facility. If something is wrong right now, report a concern — that routes you to your state ombudsman, who can actually intervene.
Complete Care At Brackenville Llc holds an ElderGrade of B (70.2 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.85 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 2 of the 41 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
Yes, Complete Care At Brackenville Llc is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.