54/100
Below average
Waterview Heights Rehabilitation And Nursing Cente
135 Meridan St., Rochester, NY 14612
- Certified beds
- 229
- Occupancy
- 83%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
Special Focus Facility
CMS has placed this home in its Special Focus Facility program for a persistent pattern of poor care. These homes get inspected twice as often.
$960,884 in federal fines
CMS has fined this facility across 3 penalty action(s).
Nursing staff turnover of 67%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Our read on Waterview Heights Rehabilitation And Nursing Cente
Waterview Heights runs 229 beds in Rochester under for-profit partnership ownership, and the numbers here deserve real attention. Nurse staffing sits at 3.51 hours per resident day, about 9% under the national average, and weekends drop roughly 20% below what the home staffs on weekdays, so the hours when families visit aren't the hours when coverage is strongest. Staff turnover hits 67% against a national 45.8%, meaning most of the people caring for residents this year likely won't be there next year. The record shows 86 deficiencies, 24 of them at harm or jeopardy level, with four tied to abuse. CMS has fined the home three times for $804,844 total and placed it in the Special Focus Facility program, which is reserved for the country's most troubled homes.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
16.5/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →3.9 total nurse hours per resident per day (national median 3.77)
- →0.56 RN hours per resident per day
- →Weekend staffing drops 20% against weekdays
Staff stability
0/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →67% of nursing staff left in the last year
- →-2 for 2 administrator departures
Resident outcomes
7.5/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →No quality-measure rating published, scored neutral
Enforcement history
0/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →$960,884 in federal fines across 3 action(s)
- →-0 for 1 denial(s) of Medicare payment for new admissions
Grade ceiling applied
- Capped at 54 (grade D), CMS Special Focus Facility
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: December 22, 2025 (10 months ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of HURLBUT CARE, which operates 13 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Waterview Heights Rehabilitation And Nursing Cente
What is the ElderGrade for Waterview Heights Rehabilitation And Nursing Cente? +
Waterview Heights Rehabilitation And Nursing Cente holds an ElderGrade of D (54 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Waterview Heights Rehabilitation And Nursing Cente? +
Residents receive an average of 3.51 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Waterview Heights Rehabilitation And Nursing Cente been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Waterview Heights Rehabilitation And Nursing Cente accept Medicaid? +
Yes, Waterview Heights Rehabilitation And Nursing Cente is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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