ElderGrade
C

64/100

Average

Unity Living Center

89 Genesee Street, Rochester, NY 14611

CMS 3/5 stars #24 of 32 in Monroe County (585) 368-3881
Certified beds
120
Occupancy
97%
Ownership
Non-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 1 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $12,868 in federal fines

    CMS has fined this facility across 1 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 20/30 Staffing 18/30 Stability 15/15 Outcomes 15/15 Enforcement 8/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

20/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -10 for 1 immediate-jeopardy citation(s) in the last 3 years

Staffing

18/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.87 total nurse hours per resident per day (national median 3.77)
  • 0.5 RN hours per resident per day
  • Weekend staffing drops 10% against weekdays

Staff stability

15/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 29% of nursing staff left in the last year

Resident outcomes

15/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 5 of 5 stars on the CMS quality-measure rating

Enforcement history

8/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $12,868 in federal fines across 1 action(s)

Grade ceiling applied

  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 4.08 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 0.50 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.67 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 29.40%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 11 citations

Last standard health inspection: July 25, 2024 (2 years ago).

E May 15, 2025 F0842 From a complaint

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

No actual harm, potential for more than minimal harm

J Jul 25, 2024 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Immediate jeopardy to resident health or safety

D Jul 25, 2024 F0760

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

No actual harm, potential for more than minimal harm

D Jul 25, 2024 F0761

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled...

No actual harm, potential for more than minimal harm

E Sep 9, 2022 F0656

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

No actual harm, potential for more than minimal harm

D Sep 9, 2022 F0692

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

No actual harm, potential for more than minimal harm

D Sep 9, 2022 F0759

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

No actual harm, potential for more than minimal harm

D Sep 9, 2022 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of ROCHESTER REGIONAL HEALTH, which operates 5 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
HOLDER, NICHOLE Individual W-2 MANAGING EMPLOYEE
HOYT, SHAWN Individual W-2 MANAGING EMPLOYEE
ADONIS, RACHEL Individual CORPORATE DIRECTOR
ALAG, KARAN Individual CORPORATE DIRECTOR
BECKER, LINDA Individual CORPORATE DIRECTOR
COONEY-MINER, DIANNE Individual CORPORATE DIRECTOR
DESTEPHANO, RALPH Individual CORPORATE DIRECTOR
FERRIS, NANCY Individual CORPORATE DIRECTOR
GALLINA, KAREN Individual CORPORATE DIRECTOR
GLASTONBURY, HOWARD Individual CORPORATE DIRECTOR
HOUSEKNECHT, THOMAS Individual CORPORATE DIRECTOR
LYNCH, ANNA Individual CORPORATE DIRECTOR

What families say

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Common questions about Unity Living Center

What is the ElderGrade for Unity Living Center? +

Unity Living Center holds an ElderGrade of C (64 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Unity Living Center? +

Residents receive an average of 4.08 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Unity Living Center been cited for harming residents? +

Yes. 1 of the 11 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Unity Living Center accept Medicaid? +

Yes, Unity Living Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.