ElderGrade
A

85/100

Excellent

Washington Center

14766 Washington Avenue, San Leandro, CA 94578

CMS 5/5 stars #17 of 69 in Alameda County (510) 352-2211
Certified beds
99
Occupancy
91%
Ownership
For-profit
Accepts
Medicare + Medicaid

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

30/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

Staffing

18/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.83 total nurse hours per resident per day (national median 3.77)
  • 0.49 RN hours per resident per day
  • Weekend staffing drops 6% against weekdays

Staff stability

15/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 20% of nursing staff left in the last year

Resident outcomes

12/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 4 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.71 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.49 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.49 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 20.20%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 13 citations

Last standard health inspection: November 7, 2024 (1 year ago).

E Nov 7, 2024 F0761

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled...

No actual harm, potential for more than minimal harm

D Nov 7, 2024 F0641

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

No actual harm, potential for more than minimal harm

D Nov 7, 2024 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

B Oct 15, 2021 F0842

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

No actual harm, minimal potential

E Feb 28, 2019 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

D Feb 28, 2019 F0657

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

No actual harm, potential for more than minimal harm

D Feb 28, 2019 F0677

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

No actual harm, potential for more than minimal harm

D Feb 28, 2019 F0686

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of GENESIS HEALTHCARE, which operates 185 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
SHAW, PAMELA Individual W-2 MANAGING EMPLOYEE
ZURN, JAMIE Individual W-2 MANAGING EMPLOYEE
BERG, MICHAEL Individual CORPORATE OFFICER
BERG, MICHAEL Individual OPERATIONAL/MANAGERIAL CONTROL
MORRIS, DIANE Individual OPERATIONAL/MANAGERIAL CONTROL
FC-GEN OPERATIONS INVESTMENT LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
GEN OPERATIONS I LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
GEN OPERATIONS II LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
GENESIS HEALTHCARE INC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
GENESIS HEALTHCARE LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
GENESIS HOLDINGS LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
SUN HEALTHCARE GROUP INC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST

What families say

Write a review

No family reviews yet for Washington Center. If you or a relative have experience of this home, other families would find it useful.

Be the first to review

Every review is confirmed by email and read by a moderator before it appears. We remove reviews written by or for a facility. If something is wrong right now, report a concern — that routes you to your state ombudsman, who can actually intervene.

Common questions about Washington Center

What is the ElderGrade for Washington Center? +

Washington Center holds an ElderGrade of A (85 out of 100), which we describe as "excellent". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Washington Center? +

Residents receive an average of 3.71 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Washington Center been cited for harming residents? +

No. None of the 13 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.

Does Washington Center accept Medicaid? +

Yes, Washington Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.