45.2/100
Below average
26900 Franklin Road, Southfield, MI 48034
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
3 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
$15,926 in federal fines
CMS has fined this facility across 1 penalty action(s).
Nursing staff turnover of 62%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Grade ceiling applied
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: February 11, 2026 (6 months ago).
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
No actual harm, potential for more than minimal harm
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
No actual harm, potential for more than minimal harm
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
No actual harm, potential for more than minimal harm
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
No actual harm, potential for more than minimal harm
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
No actual harm, potential for more than minimal harm
Administration Deficiencies
Have a Compliance and Ethics Program.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
No actual harm, potential for more than minimal harm
Part of OPTALIS HEALTH & REHABILITATION, which operates 37 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| PATEL, RAJAN | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| OPTUM MANAGEMENT SOLUTIONS. INC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| COCA SOTO, DORIS | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| FERGUSON, DAMITA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| PATEL, RAJAN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| PEMBERTON, MISTY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| SHARON, ROBERT | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| REH 1 CORPORATION | Organization | GENERAL PARTNERSHIP INTEREST | — |
| ENID BARDEN TRUST | Organization | LIMITED PARTNERSHIP INTEREST | — |
| POMEROY DELAWARE INVESTMENTS #2, LLC | Organization | LIMITED PARTNERSHIP INTEREST | — |
| PATEL, PINAL | Individual | LIMITED PARTNERSHIP INTEREST | — |
| SHAH, NAYANA | Individual | LIMITED PARTNERSHIP INTEREST | — |
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The Lakeland Center holds an ElderGrade of D (45.2 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.69 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 3 of the 44 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
Yes, The Lakeland Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.