ElderGrade
D

54.1/100

Below average

Star City Rehabilitation And Nursing

1047 Mecca Street Ne, Roanoke, VA 24012

CMS 2/5 stars #7 of 9 in Roanoke City County (540) 924-0100
Certified beds
116
Occupancy
91%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • Nursing staff turnover of 68%

    High turnover means residents rarely see the same caregiver twice. The national average is about 50%.

  • Last inspection was more than 2 years ago

    Ratings here are based on older survey data than at most facilities.

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

25.1/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -4.9 for 31 total citations against a national median of 17

Staffing

8/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.06 total nurse hours per resident per day (national median 3.77)
  • 0.19 RN hours per resident per day
  • Weekend staffing drops 12% against weekdays

Staff stability

2/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 68% of nursing staff left in the last year

Resident outcomes

9/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 3 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.72 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.19 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.28 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 68.30%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 31 citations

Last standard health inspection: February 14, 2024 (2 years ago).

E Feb 18, 2025 F0800 From a complaint

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

No actual harm, potential for more than minimal harm

E Feb 18, 2025 F0802 From a complaint

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

No actual harm, potential for more than minimal harm

E Feb 18, 2025 F0803 From a complaint

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

No actual harm, potential for more than minimal harm

E Feb 18, 2025 F0809 From a complaint

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or out...

No actual harm, potential for more than minimal harm

E Feb 18, 2025 F0812 From a complaint

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

E Feb 18, 2025 F0842 From a complaint

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

No actual harm, potential for more than minimal harm

E Feb 18, 2025 F0865 From a complaint

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

No actual harm, potential for more than minimal harm

D Feb 18, 2025 F0584 From a complaint

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of EASTERN HEALTHCARE GROUP, which operates 18 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
VANHOUSEN, SUSAN Individual W-2 MANAGING EMPLOYEE
SHAPIRO, AKIVA Individual CORPORATE OFFICER
LYAM FAMILY TRUST Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
VA SNF OPERATIONS HOLDINGS LLC Organization 5% OR GREATER DIRECT OWNERSHIP INTEREST

What families say

Write a review

No family reviews yet for Star City Rehabilitation And Nursing. If you or a relative have experience of this home, other families would find it useful.

Be the first to review

Every review is confirmed by email and read by a moderator before it appears. We remove reviews written by or for a facility. If something is wrong right now, report a concern — that routes you to your state ombudsman, who can actually intervene.

Common questions about Star City Rehabilitation And Nursing

What is the ElderGrade for Star City Rehabilitation And Nursing? +

Star City Rehabilitation And Nursing holds an ElderGrade of D (54.1 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Star City Rehabilitation And Nursing? +

Residents receive an average of 3.72 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Star City Rehabilitation And Nursing been cited for harming residents? +

No. None of the 31 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.

Does Star City Rehabilitation And Nursing accept Medicaid? +

Yes, Star City Rehabilitation And Nursing is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.