59.8/100
Average
1400 W Franklin St, Elkhart, IN 46516
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
Nursing staff turnover of 65%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: February 24, 2026 (5 months ago).
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
No actual harm, potential for more than minimal harm
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
No actual harm, potential for more than minimal harm
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
No actual harm, potential for more than minimal harm
Part of AMERICAN SENIOR COMMUNITIES, which operates 92 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| THE HEALTH AND HOSPITAL CORPORATION OF MARION COUNTY | Organization | DIRECT OWNERSHIP INTEREST | — |
| OHI ASSET (IN) ELKHART, LLC | Organization | 5% OR GREATER SECURITY INTEREST | — |
| CHIES, STEVEN | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| JACKSON, BLAKE | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| JACKSON, ETHAN | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| JACKSON, MARK | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| JACKSON, MICHAEL | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| JACKSON, WESSLEY | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| JUSTICE, DAVID | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| KELSEY, DONNA | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| STITLE, STEPHEN | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| WRIGHT, THERESSA | Individual | MANAGING CONTROL - GOVERNING BODY | — |
No family reviews yet for Riverside Village. If you or a relative have experience of this home, other families would find it useful.
Be the first to reviewEvery review is confirmed by email and read by a moderator before it appears. We remove reviews written by or for a facility. If something is wrong right now, report a concern — that routes you to your state ombudsman, who can actually intervene.
Riverside Village holds an ElderGrade of C (59.8 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.43 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
No. None of the 26 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Yes, Riverside Village is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.