73.2/100
Above average
3600 Richards Road, North Little Rock, AR 72117
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
Nursing staff turnover of 61%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: August 14, 2025 (1 year ago).
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
No actual harm, potential for more than minimal harm
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
No actual harm, potential for more than minimal harm
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
No actual harm, potential for more than minimal harm
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
No actual harm, potential for more than minimal harm
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
No actual harm, minimal potential
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
No actual harm, potential for more than minimal harm
Part of THE SPRINGS ARKANSAS, which operates 26 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| BLACK RIVER HEALTHCARE LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| HAYES, ROBIN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| THESSING, JEFFREY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| BLACK RIVER HEALTHCARE LLC | Organization | ADP OF THE SNF | — |
| RICHARDS ROAD REALTY LLC | Organization | ADP OF THE SNF | — |
| HAYES, ROBIN | Individual | ADP OF THE SNF | — |
| THESSING, JEFFREY | Individual | ADP OF THE SNF | — |
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Premier At The Springs holds an ElderGrade of B (73.2 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 4.00 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
No. None of the 34 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Yes, Premier At The Springs is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.