61/100
Average
Pelican Health Randolph Llc
4801 Randolph Road, Charlotte, NC 28211
- Certified beds
- 100
- Occupancy
- 82%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
$19,663 in federal fines
CMS has fined this facility across 3 penalty action(s).
Nursing staff turnover of 76%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Our read on Pelican Health Randolph Llc
Pelican Health Randolph runs on 3.15 nursing hours per resident day, roughly 18% under the national average of 3.86, and weekend coverage slips another 5% below its own weekday level. That thin staffing shows in the turnover number: 76.1% of nurses leave within a year, against a national average of 45.8%, and CMS rates staffing at 1 out of 5. The inspection record carries 47 deficiencies, including 2 at harm or jeopardy level and 3 tied to abuse, with three fines totaling $19,663 and a 2-out-of-5 health inspection rating. It's corporate-owned for profit, and its last inspection was September 17, 2025.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
11/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →3.2 total nurse hours per resident per day (national median 3.77)
- →0.65 RN hours per resident per day
- →Weekend staffing holds steady
Staff stability
0/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →76% of nursing staff left in the last year
- →-2 for 2 administrator departures
Resident outcomes
12/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →4 of 5 stars on the CMS quality-measure rating
Enforcement history
8/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →$19,663 in federal fines across 3 action(s)
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: September 17, 2025 (1 year ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
What families say
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Common questions about Pelican Health Randolph Llc
What is the ElderGrade for Pelican Health Randolph Llc? +
Pelican Health Randolph Llc holds an ElderGrade of C (61 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Pelican Health Randolph Llc? +
Residents receive an average of 3.15 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Pelican Health Randolph Llc been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Pelican Health Randolph Llc accept Medicaid? +
Yes, Pelican Health Randolph Llc is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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