ElderGrade
A

93/100

Excellent

Paul Oliver Memorial Hospital Ltcu

224 Park Avenue, Frankfort, MI 49635

CMS 5/5 stars #1 of 2 in Benzie County (231) 352-2200
Certified beds
35
Occupancy
80%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 1 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

26/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -4 for 1 actual-harm citation(s) in the last 3 years

Staffing

29/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 6.04 total nurse hours per resident per day (national median 3.77)
  • 1.74 RN hours per resident per day
  • Weekend staffing drops 9% against weekdays

Staff stability

15/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 23% of nursing staff left in the last year

Resident outcomes

15/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 5 of 5 stars on the CMS quality-measure rating

Enforcement history

8/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record
  • -2 for 1 denial(s) of Medicare payment for new admissions

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 5.86 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 1.74 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 5.35 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 22.50%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 21 citations

Last standard health inspection: March 20, 2025 (1 year ago).

F Mar 20, 2025 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

G Jun 27, 2024 F0600 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Actual harm to a resident

F Feb 28, 2024 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

F Feb 28, 2024 F0921

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

No actual harm, potential for more than minimal harm

D Feb 28, 2024 F0625

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

No actual harm, potential for more than minimal harm

D Feb 28, 2024 F0686

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

No actual harm, potential for more than minimal harm

D Feb 28, 2024 F0690

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

No actual harm, potential for more than minimal harm

D Feb 28, 2024 F0740

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

No actual harm, potential for more than minimal harm

Who owns this home

Full record
Owner Type Role Since
BLOEM, KENNETH Individual MANAGING CONTROL - GOVERNING BODY
DIXON, KATHY Individual MANAGING CONTROL - GOVERNING BODY
HOPPE, RUTH Individual MANAGING CONTROL - GOVERNING BODY
KING, JENNIFER Individual MANAGING CONTROL - GOVERNING BODY
MENGEBIER, DAVID Individual MANAGING CONTROL - GOVERNING BODY
NELSON, TIMOTHY Individual MANAGING CONTROL - GOVERNING BODY
NESS, EDWIN Individual MANAGING CONTROL - GOVERNING BODY
PAGE, ANDREW Individual MANAGING CONTROL - GOVERNING BODY
POSTMA, BRIAN Individual MANAGING CONTROL - GOVERNING BODY
RECCHIA, DINO Individual MANAGING CONTROL - GOVERNING BODY
ROBERTS, OWEN Individual MANAGING CONTROL - GOVERNING BODY
SANDERS, MARY Individual MANAGING CONTROL - GOVERNING BODY

What families say

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Common questions about Paul Oliver Memorial Hospital Ltcu

What is the ElderGrade for Paul Oliver Memorial Hospital Ltcu? +

Paul Oliver Memorial Hospital Ltcu holds an ElderGrade of A (93 out of 100), which we describe as "excellent". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Paul Oliver Memorial Hospital Ltcu? +

Residents receive an average of 5.86 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Paul Oliver Memorial Hospital Ltcu been cited for harming residents? +

Yes. 1 of the 21 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Paul Oliver Memorial Hospital Ltcu accept Medicaid? +

Yes, Paul Oliver Memorial Hospital Ltcu is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.