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A

85.6/100

Excellent

Maples Benzie County Medical Care

210 Maple Street, Frankfort, MI 49635

CMS 4/5 stars #2 of 2 in Benzie County (231) 352-9674
Certified beds
80
Occupancy
99%
Ownership
Government
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 1 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $1,398 in federal fines

    CMS has fined this facility across 1 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

24.6/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • →-4 for 1 actual-harm citation(s) in the last 3 years
  • →-1.4 for 21 total citations against a national median of 17

Staffing

29/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • →6.03 total nurse hours per resident per day (national median 3.77)
  • →1.19 RN hours per resident per day
  • →Weekend staffing drops 14% against weekdays

Staff stability

12/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • →40% of nursing staff left in the last year

Resident outcomes

12/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • →4 of 5 stars on the CMS quality-measure rating

Enforcement history

8/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • →$1,398 in federal fines across 1 action(s)

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 5.05 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 1.19 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 4.35 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 40.20%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 21 citations

Last standard health inspection: January 14, 2026 (7 months ago).

E Jan 14, 2026 F0761

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled...

No actual harm, potential for more than minimal harm

D Jan 14, 2026 F0550

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

No actual harm, potential for more than minimal harm

D Jan 14, 2026 F0628

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

No actual harm, potential for more than minimal harm

D Jan 14, 2026 F0684

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

No actual harm, potential for more than minimal harm

D Jan 14, 2026 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

G Sep 17, 2025 F0689 From a complaint

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm to a resident

D Aug 13, 2025 F0689 From a complaint

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

No actual harm, potential for more than minimal harm

F Dec 4, 2024 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

Who owns this home

Full record
Owner Type Role Since
HARRISON, SCOTT Individual MANAGING CONTROL - GOVERNING BODY —
JOWETT, GAYLORD Individual MANAGING CONTROL - GOVERNING BODY —
SCHAFFER, DONALD Individual MANAGING CONTROL - GOVERNING BODY —
HARRISON, SCOTT Individual CORPORATE OFFICER —
JOWETT, GAYLORD Individual CORPORATE OFFICER —
SCHAFFER, DONALD Individual CORPORATE OFFICER —
MAPLES-BENZIE COUNTY MEDICAL CARE FACILITY Organization OPERATIONAL/MANAGERIAL CONTROL —
GARZA, MEGAN Individual OPERATIONAL/MANAGERIAL CONTROL —
HARRISON, SCOTT Individual OPERATIONAL/MANAGERIAL CONTROL —
JOWETT, GAYLORD Individual OPERATIONAL/MANAGERIAL CONTROL —
LANGLOIS, MARK Individual OPERATIONAL/MANAGERIAL CONTROL —
SCHAFFER, DONALD Individual OPERATIONAL/MANAGERIAL CONTROL —

What families say

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Common questions about Maples Benzie County Medical Care

What is the ElderGrade for Maples Benzie County Medical Care? +

Maples Benzie County Medical Care holds an ElderGrade of A (85.6 out of 100), which we describe as "excellent". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Maples Benzie County Medical Care? +

Residents receive an average of 5.05 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Maples Benzie County Medical Care been cited for harming residents? +

Yes. 1 of the 21 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Maples Benzie County Medical Care accept Medicaid? +

Yes, Maples Benzie County Medical Care is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.