ElderGrade
C

64/100

Average

Nc State Veterans Home - Salisbury

1601 Brenner Ave., Building #10, Salisbury, NC 28145

CMS 4/5 stars #5 of 9 in Rowan County (704) 638-4200
Certified beds
99
Occupancy
84%
Ownership
Government
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 1 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $12,444 in federal fines

    CMS has fined this facility across 1 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

20/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -10 for 1 immediate-jeopardy citation(s) in the last 3 years

Staffing

24.5/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 4.98 total nurse hours per resident per day (national median 3.77)
  • 1.14 RN hours per resident per day
  • Weekend staffing drops 20% against weekdays

Staff stability

12/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 44% of nursing staff left in the last year

Resident outcomes

15/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 5 of 5 stars on the CMS quality-measure rating

Enforcement history

8/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $12,444 in federal fines across 1 action(s)

Grade ceiling applied

  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 4.79 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 1.14 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.81 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 43.90%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 17 citations

Last standard health inspection: December 12, 2025 (8 months ago).

J Dec 12, 2025 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Immediate jeopardy to resident health or safety

D Dec 12, 2025 F0550

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

No actual harm, potential for more than minimal harm

D Dec 12, 2025 F0605

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

No actual harm, potential for more than minimal harm

D Dec 12, 2025 F0607

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

No actual harm, potential for more than minimal harm

D Dec 12, 2025 F0658

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

No actual harm, potential for more than minimal harm

D Dec 12, 2025 F0689 From a complaint

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

No actual harm, potential for more than minimal harm

D Dec 12, 2025 F0690

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

No actual harm, potential for more than minimal harm

D Dec 12, 2025 F0756

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

No actual harm, potential for more than minimal harm

Who owns this home

Full record
Owner Type Role Since
STEPHENS, NICOLE Individual W-2 MANAGING EMPLOYEE
WESTBROOK, TERRY Individual W-2 MANAGING EMPLOYEE
WESTBROOK, TERRY Individual CORPORATE OFFICER
NC DEPT OF MILITARY AND VETERANS AFFAIRS NC DIVISION OF VETER AFFAIRS Organization OPERATIONAL/MANAGERIAL CONTROL
NC DEPT OF MILITARY AND VETERANS AFFAIRS NC DIVISION OF VETER AFFAIRS Organization 5% OR GREATER DIRECT OWNERSHIP INTEREST

What families say

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Common questions about Nc State Veterans Home - Salisbury

What is the ElderGrade for Nc State Veterans Home - Salisbury? +

Nc State Veterans Home - Salisbury holds an ElderGrade of C (64 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Nc State Veterans Home - Salisbury? +

Residents receive an average of 4.79 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Nc State Veterans Home - Salisbury been cited for harming residents? +

Yes. 1 of the 17 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Nc State Veterans Home - Salisbury accept Medicaid? +

Yes, Nc State Veterans Home - Salisbury is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.