ElderGrade
C

64/100

Average

Highlands Of Bella Vista Health & Rehab, Llc

670 Rogers Road, Bella Vista, AR 72715

CMS 3/5 stars #9 of 13 in Benton County (479) 876-1847
Certified beds
90
Occupancy
74%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 1 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $8,055 in federal fines

    CMS has fined this facility across 1 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 20/30 Staffing 23.5/30 Stability 9/15 Outcomes 15/15 Enforcement 8/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

20/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -10 for 1 immediate-jeopardy citation(s) in the last 3 years

Staffing

23.5/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 5.25 total nurse hours per resident per day (national median 3.77)
  • 0.39 RN hours per resident per day
  • Weekend staffing drops 16% against weekdays

Staff stability

9/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 46% of nursing staff left in the last year

Resident outcomes

15/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 5 of 5 stars on the CMS quality-measure rating

Enforcement history

8/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $8,055 in federal fines across 1 action(s)

Grade ceiling applied

  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 4.44 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 0.39 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.72 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 45.60%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 21 citations

Last standard health inspection: November 21, 2024 (1 year ago).

E Nov 26, 2025 F0609 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

No actual harm, potential for more than minimal harm

F Nov 21, 2024 F0803

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

No actual harm, potential for more than minimal harm

F Nov 21, 2024 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

J Nov 10, 2023 F0760

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Immediate jeopardy to resident health or safety

E Nov 10, 2023 F0759

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

No actual harm, potential for more than minimal harm

E Nov 10, 2023 F0761

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled...

No actual harm, potential for more than minimal harm

E Nov 10, 2023 F0803

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

No actual harm, potential for more than minimal harm

D Jul 26, 2023 F0660 From a complaint

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of CENTRAL ARKANSAS NURSING CENTERS, which operates 39 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
BROCK, MICHELLE Individual OPERATIONAL/MANAGERIAL CONTROL
BELLA VISTA ESTATES LLC Organization ADP OF THE SNF
CENTRAL ARKANSAS NURSING CENTERS INC Organization ADP OF THE SNF
NURSING CONSULTANTS INC Organization ADP OF THE SNF
BROCK, MICHELLE Individual ADP OF THE SNF
DOUGLAS, DONALD Individual ADP OF THE SNF
MORTON, MICHAEL Individual ADP OF THE SNF
NORSWORTHY, DAVID Individual ADP OF THE SNF

What families say

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Common questions about Highlands Of Bella Vista Health & Rehab, Llc

What is the ElderGrade for Highlands Of Bella Vista Health & Rehab, Llc? +

Highlands Of Bella Vista Health & Rehab, Llc holds an ElderGrade of C (64 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Highlands Of Bella Vista Health & Rehab, Llc? +

Residents receive an average of 4.44 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Highlands Of Bella Vista Health & Rehab, Llc been cited for harming residents? +

Yes. 1 of the 21 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Highlands Of Bella Vista Health & Rehab, Llc accept Medicaid? +

Yes, Highlands Of Bella Vista Health & Rehab, Llc is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.