ElderGrade
D

54.1/100

Below average

Diplomat Healthcare

9001 W 130Th St, North Royalton, OH 44133

CMS 2/5 stars #65 of 91 in Cuyahoga County (440) 237-3104
Certified beds
130
Occupancy
91%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 4 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $11,213 in federal fines

    CMS has fined this facility across 1 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

13.1/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -12 for 3 actual-harm citation(s) in the last 3 years
  • -4.9 for 31 total citations against a national median of 17

Staffing

8/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.01 total nurse hours per resident per day (national median 3.77)
  • 0.25 RN hours per resident per day
  • Weekend staffing drops 9% against weekdays

Staff stability

10/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 40% of nursing staff left in the last year
  • -2 for 4 administrator departures

Resident outcomes

15/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 5 of 5 stars on the CMS quality-measure rating

Enforcement history

8/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $11,213 in federal fines across 1 action(s)

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 2.97 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.25 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 2.70 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 40.40%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 41 citations

Last standard health inspection: October 10, 2024 (1 year ago).

G Nov 25, 2025 F0686 From a complaint

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Actual harm to a resident

D Nov 25, 2025 F0553 From a complaint

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

No actual harm, potential for more than minimal harm

D Nov 25, 2025 F0580 From a complaint

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

No actual harm, potential for more than minimal harm

D Nov 25, 2025 F0684 From a complaint

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

No actual harm, potential for more than minimal harm

D Nov 25, 2025 F0689 From a complaint

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

No actual harm, potential for more than minimal harm

D Nov 25, 2025 F0690 From a complaint

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

No actual harm, potential for more than minimal harm

D Nov 25, 2025 F0692 From a complaint

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

No actual harm, potential for more than minimal harm

D Nov 25, 2025 F0773 From a complaint

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of SABER HEALTHCARE GROUP, which operates 127 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
NORTH ROYALTON OHIO PROPERTY LLC Organization 5% OR GREATER SECURITY INTEREST
VOLPE, BENJAMIN Individual CORPORATE DIRECTOR
WEISBERG, WILLIAM Individual CORPORATE DIRECTOR
NICOLUZAKIS, GREGORY Individual CORPORATE OFFICER
VOLPE, BENJAMIN Individual CORPORATE OFFICER
WEISBERG, WILLIAM Individual CORPORATE OFFICER
SHG MANAGEMENT LLC Organization OPERATIONAL/MANAGERIAL CONTROL
HARTLINE, RICHARD Individual OPERATIONAL/MANAGERIAL CONTROL
VOLPE, BENJAMIN Individual OPERATIONAL/MANAGERIAL CONTROL
WEISBERG, WILLIAM Individual OPERATIONAL/MANAGERIAL CONTROL
YOUELL, VALERIE Individual OPERATIONAL/MANAGERIAL CONTROL
WEISBERG, WILLIAM Individual INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE O...

What families say

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Common questions about Diplomat Healthcare

What is the ElderGrade for Diplomat Healthcare? +

Diplomat Healthcare holds an ElderGrade of D (54.1 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Diplomat Healthcare? +

Residents receive an average of 2.97 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Diplomat Healthcare been cited for harming residents? +

Yes. 4 of the 41 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Diplomat Healthcare accept Medicaid? +

Yes, Diplomat Healthcare is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.