72/100
Above average
Continuing Healthcare At Willow Haven
1020 Taylor Street, Zanesville, OH 43701
- Certified beds
- 81
- Occupancy
- 89%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
Our read on Continuing Healthcare At Willow Haven
Continuing Healthcare At Willow Haven runs 81 certified beds on the for-profit side, and the numbers tell a mixed story. Nurse staffing sits at 3.14 hours per resident day, roughly 19 percent under the national average, and weekends dip about 11 percent below the home's own weekday coverage. Turnover runs 39.1 percent, actually better than the 45.8 percent national figure, so the problem isn't retention so much as how few hands are scheduled. The inspection record is where things get harder to explain: 66 total deficiencies, two of them at harm or jeopardy level and two abuse-related, with a one-star health inspection rating from CMS. A recent August 2025 inspection means the record is current.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
8/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →2.85 total nurse hours per resident per day (national median 3.77)
- →0.54 RN hours per resident per day
- →Weekend staffing drops 11% against weekdays
Staff stability
12/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →39% of nursing staff left in the last year
Resident outcomes
12/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →4 of 5 stars on the CMS quality-measure rating
Enforcement history
10/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →No federal fines on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: August 21, 2025 (1 year ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of CERTUS HEALTHCARE, which operates 14 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Continuing Healthcare At Willow Haven
What is the ElderGrade for Continuing Healthcare At Willow Haven? +
Continuing Healthcare At Willow Haven holds an ElderGrade of B (72 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Continuing Healthcare At Willow Haven? +
Residents receive an average of 3.14 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Continuing Healthcare At Willow Haven been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Continuing Healthcare At Willow Haven accept Medicaid? +
Yes, Continuing Healthcare At Willow Haven is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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