27.7/100
Poor
1810 Kensington Dr, Waukesha, WI 53188
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
3 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
$66,632 in federal fines
CMS has fined this facility across 1 penalty action(s).
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Grade ceiling applied
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: April 29, 2026 (3 months ago).
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
No actual harm, potential for more than minimal harm
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
No actual harm, potential for more than minimal harm
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
No actual harm, potential for more than minimal harm
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Actual harm to a resident
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
No actual harm, potential for more than minimal harm
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
No actual harm, potential for more than minimal harm
Part of COMPLETE CARE, which operates 85 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| STEIN, SHALOM | Individual | INDIRECT OWNERSHIP INTEREST | — |
| STEIN, SHALOM | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| STEIN, SHALOM | Individual | CORPORATE OFFICER | — |
| CULP, KAREN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| HELLMAN, YOSEF | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| KLEKAMP, CHRISTINE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| REED, RACHEL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| SIDHU, SARFRAZ | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| STEIN, SHALOM | Individual | TRUSTEE OF THE SNF | — |
| DES CAPITAL LLC | Organization | ADP OF THE SNF | — |
| JRK INVESTMENTS LLC | Organization | ADP OF THE SNF | — |
| PEACE CAPITAL HOLDINGS II LLC | Organization | ADP OF THE SNF | — |
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Complete Care At Kensington holds an ElderGrade of F (27.7 out of 100), which we describe as "poor". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.53 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 3 of the 32 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
Yes, Complete Care At Kensington is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.