ElderGrade
D

50.2/100

Below average

Clove Lakes Health Care And Rehabilitation Center,

25 Fanning Street, Staten Island, NY 10314

CMS 2/5 stars #9 of 10 in Richmond County (718) 289-7900
Certified beds
576
Occupancy
94%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • Abuse icon on record

    CMS flags this facility for citations of abuse that caused harm, or potential for harm, to residents.

  • Special Focus Facility

    CMS has placed this home in its Special Focus Facility program for a persistent pattern of poor care. These homes get inspected twice as often.

  • 4 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

0.2/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -20 for 2 immediate-jeopardy citation(s) in the last 3 years
  • -8 for 2 actual-harm citation(s) in the last 3 years
  • -1.8 for 22 total citations against a national median of 17

Staffing

12/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 2.71 total nurse hours per resident per day (national median 3.77)
  • 0.85 RN hours per resident per day
  • Weekend staffing drops 7% against weekdays

Staff stability

13/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 28% of nursing staff left in the last year
  • -2 for 2 administrator departures

Resident outcomes

15/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 5 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Grade ceiling applied

  • Capped at 54 (grade D) — CMS Special Focus Facility
  • Capped at 64 (grade C) — CMS abuse icon on record
  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.36 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.85 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.11 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 27.50%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 35 citations

Last standard health inspection: October 16, 2024 (1 year ago).

K Apr 27, 2026 F0689 From a complaint

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Immediate jeopardy to resident health or safety

J Apr 27, 2026 F0600 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Immediate jeopardy to resident health or safety

G Apr 27, 2026 F0658 From a complaint

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Actual harm to a resident

G Apr 27, 2026 F0760 From a complaint

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Actual harm to a resident

F Apr 27, 2026 F0835 From a complaint

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

No actual harm, potential for more than minimal harm

E Apr 27, 2026 F0641 From a complaint

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

No actual harm, potential for more than minimal harm

D Apr 27, 2026 F0609 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

No actual harm, potential for more than minimal harm

D Apr 27, 2026 F0610 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of INFINITE CARE, which operates 8 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
SENK, LORRI Individual W-2 MANAGING EMPLOYEE
DEMISAY, MICHAEL Individual CORPORATE DIRECTOR
DEMISAY, HELENE Individual 5% OR GREATER DIRECT OWNERSHIP INTEREST
DEMISAY, BERNADETTE Individual 5% OR GREATER DIRECT OWNERSHIP INTEREST
DEMISAY, MICHAEL Individual 5% OR GREATER DIRECT OWNERSHIP INTEREST
KLEIN, SOLOMON Individual 5% OR GREATER DIRECT OWNERSHIP INTEREST

What families say

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Common questions about Clove Lakes Health Care And Rehabilitation Center,

What is the ElderGrade for Clove Lakes Health Care And Rehabilitation Center,? +

Clove Lakes Health Care And Rehabilitation Center, holds an ElderGrade of D (50.2 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Clove Lakes Health Care And Rehabilitation Center,? +

Residents receive an average of 3.36 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Clove Lakes Health Care And Rehabilitation Center, been cited for harming residents? +

Yes. 4 of the 35 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Clove Lakes Health Care And Rehabilitation Center, accept Medicaid? +

Yes, Clove Lakes Health Care And Rehabilitation Center, is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.