35.8/100
Poor
509 North Adelaide, Normal, IL 61761
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
Abuse icon on record
CMS flags this facility for citations of abuse that caused harm, or potential for harm, to residents.
8 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
$62,192 in federal fines
CMS has fined this facility across 2 penalty action(s).
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Grade ceiling applied
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: February 21, 2025 (1 year ago).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
No actual harm, potential for more than minimal harm
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
No actual harm, potential for more than minimal harm
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
No actual harm, potential for more than minimal harm
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
No actual harm, potential for more than minimal harm
Part of ARCADIA CARE, which operates 24 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| DAVID A BERKOWITZ DELTA TRUST | Organization | DIRECT OWNERSHIP INTEREST | — |
| JOSHUA HOFFMAN TRUST | Organization | DIRECT OWNERSHIP INTEREST | — |
| YOSEF MEYSTEL DELTA TRUST | Organization | DIRECT OWNERSHIP INTEREST | — |
| GOLDFARB, BRIAN | Individual | DIRECT OWNERSHIP INTEREST | — |
| SEITLER, DOVID | Individual | DIRECT OWNERSHIP INTEREST | — |
| HOUSTON, BRANDON | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| SCHROEDER, KIMI | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| ARCADIA CARE MANAGEMENT LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| CHRISTENSEN, KAREN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| HOUSTON, BRANDON | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| LAU, DANIEL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| MCCLURE, MICHELLE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
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Arc At Normal holds an ElderGrade of F (35.8 out of 100), which we describe as "poor". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 2.81 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 8 of the 72 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
Yes, Arc At Normal is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.