ElderGrade
F

30/100

Poor

Loft Rehab & Nursing Of Normal

510 Broadway, Normal, IL 61761

CMS 2/5 stars #5 of 7 in Mc Lean County (309) 452-4406
Certified beds
116
Occupancy
75%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 14 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $406,595 in federal fines

    CMS has fined this facility across 5 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

0/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -20 for 3 immediate-jeopardy citation(s) in the last 3 years
  • -12 for 10 actual-harm citation(s) in the last 3 years
  • -10 for 67 total citations against a national median of 17

Staffing

10/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 2.59 total nurse hours per resident per day (national median 3.77)
  • 0.64 RN hours per resident per day
  • Weekend staffing drops 8% against weekdays

Staff stability

5/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 56% of nursing staff left in the last year

Resident outcomes

15/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 5 of 5 stars on the CMS quality-measure rating

Enforcement history

0/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $406,595 in federal fines across 5 action(s)
  • -0 for 2 denial(s) of Medicare payment for new admissions

Grade ceiling applied

  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.07 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.64 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 2.83 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 56.30%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 83 citations

Last standard health inspection: October 9, 2024 (1 year ago).

G May 17, 2026 F0684 From a complaint

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Actual harm to a resident

E May 17, 2026 F0842 From a complaint

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

No actual harm, potential for more than minimal harm

G Apr 1, 2026 F0550 From a complaint

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Actual harm to a resident

G Apr 1, 2026 F0684 From a complaint

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Actual harm to a resident

F Apr 1, 2026 F0801 From a complaint

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

No actual harm, potential for more than minimal harm

F Apr 1, 2026 F0803 From a complaint

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

No actual harm, potential for more than minimal harm

F Apr 1, 2026 F0804 From a complaint

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

No actual harm, potential for more than minimal harm

F Apr 1, 2026 F0809 From a complaint

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or out...

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of THE LOFT REHABILITATION AND NURSING, which operates 7 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
RITTER, DANIEL Individual W-2 MANAGING EMPLOYEE
AARON, DANIEL Individual CORPORATE OFFICER
AARON, FRED Individual CORPORATE OFFICER
AARON, ROBERT Individual CORPORATE OFFICER
AARON, ADAM Individual 5% OR GREATER DIRECT OWNERSHIP INTEREST
AARON, DANIEL Individual 5% OR GREATER DIRECT OWNERSHIP INTEREST
AARON, MICHAEL Individual 5% OR GREATER DIRECT OWNERSHIP INTEREST
AARON, ROBERT Individual 5% OR GREATER DIRECT OWNERSHIP INTEREST

What families say

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Common questions about Loft Rehab & Nursing Of Normal

What is the ElderGrade for Loft Rehab & Nursing Of Normal? +

Loft Rehab & Nursing Of Normal holds an ElderGrade of F (30 out of 100), which we describe as "poor". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Loft Rehab & Nursing Of Normal? +

Residents receive an average of 3.07 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Loft Rehab & Nursing Of Normal been cited for harming residents? +

Yes. 14 of the 83 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Loft Rehab & Nursing Of Normal accept Medicaid? +

Yes, Loft Rehab & Nursing Of Normal is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.