73.1/100
Above average
61 Cooper Street, Agawam, MA 01001
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
1 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: September 15, 2025 (11 months ago).
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Actual harm to a resident
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
No actual harm, potential for more than minimal harm
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Cor...
No actual harm, potential for more than minimal harm
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
No actual harm, potential for more than minimal harm
Part of STERN CONSULTANTS, which operates 23 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| BEATTY, BRITTANY | Individual | DIRECT OWNERSHIP INTEREST | — |
| FRIEDMAN, BENJAMIN | Individual | DIRECT OWNERSHIP INTEREST | — |
| MILLMAN, CHAIM | Individual | INDIRECT OWNERSHIP INTEREST | — |
| NEWHOUSE, ERIC | Individual | INDIRECT OWNERSHIP INTEREST | — |
| ASHKAR, RAMI | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| ERBLICH, AVRAHAM | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| MILLMAN, CHAIM | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| NEWHOUSE, ERIC | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| SHEPS, BORUCH | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| MILLMAN, CHAIM | Individual | CORPORATE OFFICER | — |
| ETN FAMILY HOLDINGS LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| STERN THERAPY CONSULTANTS LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
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Agawam West Rehab And Nursing holds an ElderGrade of B (73.1 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.59 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 1 of the 31 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
Yes, Agawam West Rehab And Nursing is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.