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B

76/100

Above average

Winter Haven Health And Rehabilitation Center

202 Ave O Ne, Winter Haven, FL 33880

CMS 2/5 stars #11 of 25 in Polk County (863) 293-3103
Certified beds
140
Occupancy
96%
Ownership
Non-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.

  • $4,190 in federal fines

    CMS has fined this facility across 1 penalty action(s).

  • Last inspection was more than 2 years ago

    Ratings here are based on older survey data than at most facilities.

Our read on Winter Haven Health And Rehabilitation Center

Winter Haven Health And Rehabilitation Center runs about 3.22 nurse hours per resident day, roughly 17% under the national average of 3.86, and weekend coverage dips slightly below its own weekday level. That thin margin matters more than the star ratings suggest: 25 deficiencies sit on the current record, though none reached harm or jeopardy and none involved abuse, and a single fine of $4,190 has been assessed. Staff turnover lands at 37.3%, better than the 45.8% national figure, which is a real point in its favor. The last inspection was January 2024. Nonprofit ownership with a clean harm record and steady retention are genuine strengths, the staffing number is where families should focus their questions.

Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.

Inspection30/30Staffing14/30Stability12/15Outcomes12/15Enforcement8/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.

Inspection safety

30/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • →No citations recorded in the last 3 years

Staffing

14/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • →3.36 total nurse hours per resident per day (national median 3.77)
  • →0.56 RN hours per resident per day
  • →Weekend staffing holds steady

Staff stability

12/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • →37% of nursing staff left in the last year

Resident outcomes

12/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • →4 of 5 stars on the CMS quality-measure rating

Enforcement history

8/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • →$4,190 in federal fines across 1 action(s)

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day3.22 hrs
National average 3.86 hrsBelow average
Registered nurse (RN) hours0.56 hrs
National average 0.69 hrsBelow average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours3.15 hrs
National average 3.42 hrsBelow average

The shift most families visit, and the one thinned first.

Nursing staff turnover37.30%
National average 45.80%Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

Last standard health inspection: January 24, 2024 (2 years ago). No citations were recorded.

No health-inspection citations on record for this facility in the current CMS release.

Who owns this home

Full record

Part of SENIOR HEALTH SOUTH, which operates 8 homes. Staffing budgets are usually set at chain level, not in the building.

What families say

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Common questions about Winter Haven Health And Rehabilitation Center

What is the ElderGrade for Winter Haven Health And Rehabilitation Center? +

Winter Haven Health And Rehabilitation Center holds an ElderGrade of B (76 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Winter Haven Health And Rehabilitation Center? +

Residents receive an average of 3.22 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Winter Haven Health And Rehabilitation Center been cited for harming residents? +

No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.

Does Winter Haven Health And Rehabilitation Center accept Medicaid? +

Yes, Winter Haven Health And Rehabilitation Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.