96/100
Excellent
Willowbrooke Court-Southampton
238 Street Road, Southampton, PA 18966
- Certified beds
- 29
- Occupancy
- 69%
- Ownership
- Non-profit
- Accepts
- Medicare
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
26/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →4.85 total nurse hours per resident per day (national median 3.77)
- →1.45 RN hours per resident per day
- →Weekend staffing drops 8% against weekdays
Staff stability
15/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →15% of nursing staff left in the last year
Resident outcomes
15/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →5 of 5 stars on the CMS quality-measure rating
Enforcement history
10/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →No federal fines on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: December 5, 2025 (8 months ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of ACTS RETIREMENT-LIFE COMMUNITIES, which operates 27 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| ACTS ACQUISITION AND DEVELOPMENT COMPANY LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ACTS ALLIANCE MANAGEMENT LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ACTS COMMUNITIES OF MARYLAND, INC. | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ACTS LEGACY FOUNDATION, INC. | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ACTS RETIREMENT SERVICES, INC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ACTS SIGNATURE COMMUNITY SERVICES INC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| BONITA SPRINGS RETIREMENT VILLAGE INC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| MEASE LIFE INC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ACTS RETIREMENT-LIFE COMMUNITIES INC | Organization | 5% OR GREATER MORTGAGE INTEREST | — |
| ALLMOND, SUSAN | Individual | CORPORATE DIRECTOR | — |
| BROD, KATHRYN | Individual | CORPORATE DIRECTOR | — |
What families say
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Common questions about Willowbrooke Court-Southampton
What is the ElderGrade for Willowbrooke Court-Southampton? +
Willowbrooke Court-Southampton holds an ElderGrade of A (96 out of 100), which we describe as "excellent". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Willowbrooke Court-Southampton? +
Residents receive an average of 4.00 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Willowbrooke Court-Southampton been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Willowbrooke Court-Southampton accept Medicaid? +
CMS lists this facility as Medicare, so it is not recorded as Medicaid certified. Confirm directly with the home before admission.