85.5/100
Excellent
4830 Kennett Pike, Wilmington, DE 19807
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: February 26, 2025 (1 year ago).
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
No actual harm, potential for more than minimal harm
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
No actual harm, potential for more than minimal harm
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
No actual harm, potential for more than minimal harm
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
No actual harm, potential for more than minimal harm
Part of ACTS RETIREMENT-LIFE COMMUNITIES, which operates 27 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| ACTS ACQUISITION AND DEVELOPMENT COMPANY LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ACTS ALLIANCE MANAGEMENT LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ACTS COMMUNITIES OF MARYLAND, INC. | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ACTS LEGACY FOUNDATION, INC. | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ACTS MANAGEMENT SERVICES, INC. | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ACTS RETIREMENT SERVICES, INC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ACTS SIGNATURE COMMUNITY SERVICES INC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| BONITA SPRINGS RETIREMENT VILLAGE INC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| MEASE LIFE INC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| ALLMOND, SUSAN | Individual | CORPORATE DIRECTOR | — |
| BROD, KATHRYN | Individual | CORPORATE DIRECTOR | — |
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Willowbrooke Court At Country House holds an ElderGrade of A (85.5 out of 100), which we describe as "excellent". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.92 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
No. None of the 6 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
CMS lists this facility as Medicare, so it is not recorded as Medicaid certified. Confirm directly with the home before admission.