82/100
Above average
Willow Brooke Ct Skilled Care Ctr At Heron Point
501 Campus Avenue, Chestertown, MD 21620
- Certified beds
- 38
- Occupancy
- 5%
- Ownership
- Non-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
$15,440 in federal fines
CMS has fined this facility across 1 penalty action(s).
Our read on Willow Brooke Ct Skilled Care Ctr At Heron Point
Willow Brooke runs a small 38-bed nonprofit home in Chestertown with real nurse coverage: 4.75 hours per resident day, roughly 23% above the national average, and that's the number families should weigh most. Weekends dip about 13% below its own weekday staffing, so ask how that gap gets covered. The inspection record is where the picture gets murkier. Twenty-six deficiencies are on file, including one at the harm level and two tied to abuse, with a single $15,440 fine. The most recent inspection was December 2025, so the record is current. Strong staffing and a recent survey coexist here with real findings, worth asking about directly.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
29/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →5.91 total nurse hours per resident per day (national median 3.77)
- →1.76 RN hours per resident per day
- →Weekend staffing drops 13% against weekdays
Staff stability
7.5/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →No turnover figure reported, scored neutral
Resident outcomes
7.5/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →No quality-measure rating published, scored neutral
Enforcement history
8/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →$15,440 in federal fines across 1 action(s)
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: December 11, 2025 (10 months ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of ACTS RETIREMENT-LIFE COMMUNITIES, which operates 27 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Willow Brooke Ct Skilled Care Ctr At Heron Point
What is the ElderGrade for Willow Brooke Ct Skilled Care Ctr At Heron Point? +
Willow Brooke Ct Skilled Care Ctr At Heron Point holds an ElderGrade of B (82 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Willow Brooke Ct Skilled Care Ctr At Heron Point? +
Residents receive an average of 4.75 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Willow Brooke Ct Skilled Care Ctr At Heron Point been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Willow Brooke Ct Skilled Care Ctr At Heron Point accept Medicaid? +
Yes, Willow Brooke Ct Skilled Care Ctr At Heron Point is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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