ElderGrade
C

58/100

Average

Williams Bay Health Services

146 Clover St, Williams Bay, WI 53191

CMS 3/5 stars #4 of 7 in Walworth County (262) 245-6400
Certified beds
50
Occupancy
64%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 1 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 26/30 Staffing 12/30 Stability 5/15 Outcomes 5/15 Enforcement 10/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

26/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -4 for 1 actual-harm citation(s) in the last 3 years

Staffing

12/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.1 total nurse hours per resident per day (national median 3.77)
  • 1.03 RN hours per resident per day
  • Weekend staffing drops 8% against weekdays

Staff stability

5/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 59% of nursing staff left in the last year

Resident outcomes

5/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 2 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.43 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 1.03 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.17 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 58.80%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 12 citations

Last standard health inspection: March 27, 2025 (1 year ago).

D Jan 26, 2026 F0689 From a complaint

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

No actual harm, potential for more than minimal harm

G Mar 27, 2025 F0689

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Actual harm to a resident

F Mar 27, 2025 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

F Mar 27, 2025 F0909

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

No actual harm, potential for more than minimal harm

D Mar 27, 2025 F0697

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

No actual harm, potential for more than minimal harm

D Sep 22, 2023 F0600 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

No actual harm, potential for more than minimal harm

D Sep 22, 2023 F0609 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

No actual harm, potential for more than minimal harm

D Sep 22, 2023 F0610 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of NORTH SHORE HEALTHCARE, which operates 59 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
CIBC BANK USA Organization 5% OR GREATER MORTGAGE INTEREST
CIBC BANK USA Organization 5% OR GREATER SECURITY INTEREST
BAUMANN, TROY Individual CORPORATE DIRECTOR
HOEHN, JEFFREY Individual CORPORATE DIRECTOR
CIBC BANK USA Organization OPERATIONAL/MANAGERIAL CONTROL
CLIFTONLARSONALLEN LLP Organization OPERATIONAL/MANAGERIAL CONTROL
CONTINUUM THERAPY PARTNERS LLC Organization OPERATIONAL/MANAGERIAL CONTROL
NORTH SHORE HEALTHCARE LLC Organization OPERATIONAL/MANAGERIAL CONTROL
NSH REHAB LLC Organization OPERATIONAL/MANAGERIAL CONTROL
WIPFLI LLP Organization OPERATIONAL/MANAGERIAL CONTROL
BAUMANN, TROY Individual OPERATIONAL/MANAGERIAL CONTROL
BELONGIA, CHRISTINA Individual OPERATIONAL/MANAGERIAL CONTROL

What families say

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Common questions about Williams Bay Health Services

What is the ElderGrade for Williams Bay Health Services? +

Williams Bay Health Services holds an ElderGrade of C (58 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Williams Bay Health Services? +

Residents receive an average of 3.43 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Williams Bay Health Services been cited for harming residents? +

Yes. 1 of the 12 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Williams Bay Health Services accept Medicaid? +

Yes, Williams Bay Health Services is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.