ElderGrade
B

84/100

Above average

Western New York State Veterans Home

220 Richmond Avenue, Batavia, NY 14020

CMS 5/5 stars #1 of 4 in Genesee County (585) 345-2076
Certified beds
126
Occupancy
96%
Ownership
Government
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • Last inspection was more than 2 years ago

    Ratings here are based on older survey data than at most facilities.

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

30/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

Staffing

20/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 4.17 total nurse hours per resident per day (national median 3.77)
  • 0.72 RN hours per resident per day
  • Weekend staffing drops 11% against weekdays

Staff stability

9/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 50% of nursing staff left in the last year

Resident outcomes

15/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 5 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.60 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.72 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.21 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 49.60%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

Last standard health inspection: November 17, 2023 (2 years ago).

D Nov 17, 2023 F0689

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

No actual harm, potential for more than minimal harm

B Sep 13, 2023 F0550 From a complaint

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

No actual harm, minimal potential

Who owns this home

Full record

Part of STATE OF NEW YORK COMPTROLLER'S OFFICE, which operates 6 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
FURNESS, MICHAEL Individual MANAGING CONTROL - GOVERNING BODY
SCHULTZ, MATTHEW Individual MANAGING CONTROL - GOVERNING BODY
PARTNERS MEDICAL GROUP PLLC Organization OPERATIONAL/MANAGERIAL CONTROL
STATE OF NEW YORK COMPTROLLERS OFFICE Organization OPERATIONAL/MANAGERIAL CONTROL
ASERMILY, RACHAEL Individual OPERATIONAL/MANAGERIAL CONTROL
BIERFELDT, DANIELLE Individual OPERATIONAL/MANAGERIAL CONTROL
BUSLOVICH, STEVEN Individual OPERATIONAL/MANAGERIAL CONTROL
FURNESS, MICHAEL Individual OPERATIONAL/MANAGERIAL CONTROL
MCMASTER, JODI Individual OPERATIONAL/MANAGERIAL CONTROL
PISELLI, LAWRENCE Individual OPERATIONAL/MANAGERIAL CONTROL
SCHULTZ, MATTHEW Individual OPERATIONAL/MANAGERIAL CONTROL
BONADIO & CO LLP Organization ADP OF THE SNF

What families say

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Common questions about Western New York State Veterans Home

What is the ElderGrade for Western New York State Veterans Home? +

Western New York State Veterans Home holds an ElderGrade of B (84 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Western New York State Veterans Home? +

Residents receive an average of 3.60 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Western New York State Veterans Home been cited for harming residents? +

No. None of the 2 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.

Does Western New York State Veterans Home accept Medicaid? +

Yes, Western New York State Veterans Home is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.