72/100
Above average
3625 Green Crest, Houston, TX 77082
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: January 16, 2025 (1 year ago).
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
No actual harm, potential for more than minimal harm
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
No actual harm, potential for more than minimal harm
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
No actual harm, potential for more than minimal harm
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
No actual harm, potential for more than minimal harm
Part of TOUCHSTONE COMMUNITIES, which operates 25 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| INTERNATIONAL BANK OF COMMERCE | Organization | 5% OR GREATER SECURITY INTEREST | — |
| THOMPSON, JOHNNY | Individual | CORPORATE OFFICER | — |
| TOUCHSTONE STRATEGIES - WEST OAKS LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| BOENING, CHRISTOPHER | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| CAMPBELL, LESLIE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| CASTILLO, LYNNEA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| GREENE, CALANDRA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| HARE, SONDRA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| SEHLKE, BRYON | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| TANGUILIG-ROBINSON, CYNTHIA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| ZUROVEC, DARRELL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| AEGIS THERAPIES, INC. | Organization | ADP OF THE SNF | — |
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West Oaks Nursing & Rehab Center holds an ElderGrade of B (72 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.37 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
No. None of the 11 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Yes, West Oaks Nursing & Rehab Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.