52.6/100
Below average
1301 Richardson Dr, Richardson, TX 75080
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
Nursing staff turnover of 95%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: June 26, 2025 (1 year ago).
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
No actual harm, potential for more than minimal harm
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
No actual harm, potential for more than minimal harm
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
No actual harm, potential for more than minimal harm
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
No actual harm, potential for more than minimal harm
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
No actual harm, potential for more than minimal harm
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled...
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
No actual harm, potential for more than minimal harm
| Owner | Type | Role | Since |
|---|---|---|---|
| BING, ERIC | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| CASTANEDA, EDMUNDO | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| CERISE, FREDERICK | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| CRYER, BYRON | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| FURNISS, TODD | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| GONZALEZ, REINA | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| HALL, VINCENT | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| MIGUEZ, RAMON | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| MINNER, FARIDA | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| PALACIOS, ELIZABETH | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| PETTY, MARJORIE | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| PROCTOR, JOHN | Individual | MANAGING CONTROL - GOVERNING BODY | — |
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The Plaza At Richardson holds an ElderGrade of D (52.6 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.02 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
No. None of the 39 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Yes, The Plaza At Richardson is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.