66/100
Average
The Plaza At Lubbock
4910 Emory, Lubbock, TX 79416
- Certified beds
- 132
- Occupancy
- 77%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
$38,594 in federal fines
CMS has fined this facility across 3 penalty action(s).
Nursing staff turnover of 61%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Our read on The Plaza At Lubbock
The Plaza At Lubbock runs on 3.09 nurse hours per resident per day, roughly a fifth below the national average, and weekend coverage drops about 14% below what it manages on weekdays. Staff turnover sits at 60.9% against a national 45.8%, meaning more than half the nursing staff leaves each year, that churn shows up in the 40 deficiencies on record, four of them serious enough to reach harm or jeopardy level and three tied to abuse. Corporate ownership keeps the money side simple, but the record includes three fines totaling $38,594, and the most recent inspection in January 2026 found enough to keep the health inspection rating at 2 out of 5. The quality measures look strong, but strong numbers on paper don't staff a building on a Saturday.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
13/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →3.45 total nurse hours per resident per day (national median 3.77)
- →0.33 RN hours per resident per day
- →Weekend staffing drops 14% against weekdays
Staff stability
5/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →61% of nursing staff left in the last year
Resident outcomes
15/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →5 of 5 stars on the CMS quality-measure rating
Enforcement history
3/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →$38,594 in federal fines across 3 action(s)
- →-2 for 1 denial(s) of Medicare payment for new admissions
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: January 8, 2026 (9 months ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of STONEGATE SENIOR LIVING, which operates 24 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about The Plaza At Lubbock
What is the ElderGrade for The Plaza At Lubbock? +
The Plaza At Lubbock holds an ElderGrade of C (66 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at The Plaza At Lubbock? +
Residents receive an average of 3.09 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has The Plaza At Lubbock been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does The Plaza At Lubbock accept Medicaid? +
Yes, The Plaza At Lubbock is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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