ElderGrade
A

90/100

Excellent

The Neighborhoods Of White Lake

10770 Elizabeth Lake Road, White Lake, MI 48386

CMS 5/5 stars #2 of 43 in Oakland County (248) 618-4100
Certified beds
39
Occupancy
91%
Ownership
Non-profit
Accepts
Medicare + Medicaid

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

30/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

Staffing

26/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 4.96 total nurse hours per resident per day (national median 3.77)
  • 1.04 RN hours per resident per day
  • Weekend staffing drops 11% against weekdays

Staff stability

15/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 30% of nursing staff left in the last year

Resident outcomes

9/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 3 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 4.59 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 1.04 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 4.10 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 30.00%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

Last standard health inspection: May 29, 2025 (1 year ago). That inspection produced no citations — the findings below are older.

D Feb 27, 2025 F0604 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

No actual harm, potential for more than minimal harm

D Feb 27, 2025 F0610 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

No actual harm, potential for more than minimal harm

D Feb 27, 2025 F0689 From a complaint

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

No actual harm, potential for more than minimal harm

D Jan 29, 2024 F0552 From a complaint

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

No actual harm, potential for more than minimal harm

D Mar 2, 2023 F0658

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

No actual harm, potential for more than minimal harm

D Mar 2, 2023 F0710

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of TRINITY HEALTH, which operates 19 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
LATOVICK, PAMELA Individual W-2 MANAGING EMPLOYEE
TURNER, ANNGENETTE Individual W-2 MANAGING EMPLOYEE
BOWENS, MARCUS Individual CORPORATE DIRECTOR
DEFRAIN, DAVID Individual CORPORATE DIRECTOR
HANDY, JOANNE Individual CORPORATE DIRECTOR
HENKEL, ARTHUR Individual CORPORATE DIRECTOR
JONES, BEVERLY Individual CORPORATE DIRECTOR
MINNIX, WILLIAM Individual CORPORATE DIRECTOR
MURRAY, MANDI Individual CORPORATE DIRECTOR
POOLE, LEJON Individual CORPORATE DIRECTOR
TAG, ANNA MARIE Individual CORPORATE DIRECTOR
TAPIA, MARJORIE Individual CORPORATE DIRECTOR

What families say

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Common questions about The Neighborhoods Of White Lake

What is the ElderGrade for The Neighborhoods Of White Lake? +

The Neighborhoods Of White Lake holds an ElderGrade of A (90 out of 100), which we describe as "excellent". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at The Neighborhoods Of White Lake? +

Residents receive an average of 4.59 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has The Neighborhoods Of White Lake been cited for harming residents? +

No. None of the 6 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.

Does The Neighborhoods Of White Lake accept Medicaid? +

Yes, The Neighborhoods Of White Lake is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.