74/100
Above average
The Laurels Of Willow Creek
11611 Robious Road, Midlothian, VA 23113
- Certified beds
- 120
- Occupancy
- 93%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
Last inspection was more than 2 years ago
Ratings here are based on older survey data than at most facilities.
Our read on The Laurels Of Willow Creek
The Laurels of Willow Creek runs 120 certified beds under corporate, for-profit ownership, and its nurse staffing sits at 3.24 hours per resident day, roughly 16 percent under the national average of 3.86. Weekends dip about 14 percent below the home's own weekday coverage, which matters when falls and infections don't check the calendar. The inspection record carries 54 deficiencies, including two at the harm or jeopardy level and three tied to abuse, with the most recent inspection back in September 2023. Staff turnover is 47 percent, slightly above the national 45.8. Quality measures score well, but consistent staffing and a clean survey record are what families actually live with day to day.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
13/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →3.62 total nurse hours per resident per day (national median 3.77)
- →0.5 RN hours per resident per day
- →Weekend staffing drops 14% against weekdays
Staff stability
9/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →47% of nursing staff left in the last year
Resident outcomes
12/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →4 of 5 stars on the CMS quality-measure rating
Enforcement history
10/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →No federal fines on record
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: September 13, 2023 (3 years ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of CIENA HEALTHCARE/LAUREL HEALTH CARE, which operates 81 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about The Laurels Of Willow Creek
What is the ElderGrade for The Laurels Of Willow Creek? +
The Laurels Of Willow Creek holds an ElderGrade of B (74 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at The Laurels Of Willow Creek? +
Residents receive an average of 3.24 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has The Laurels Of Willow Creek been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does The Laurels Of Willow Creek accept Medicaid? +
Yes, The Laurels Of Willow Creek is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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