45.9/100
Below average
2700 Roal Commons Lane, Matthews, NC 28105
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
4 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
$39,811 in federal fines
CMS has fined this facility across 2 penalty action(s).
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Grade ceiling applied
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: December 5, 2025 (8 months ago).
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Actual harm to a resident
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
No actual harm, potential for more than minimal harm
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
No actual harm, potential for more than minimal harm
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
No actual harm, potential for more than minimal harm
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
No actual harm, potential for more than minimal harm
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
No actual harm, minimal potential
Part of LIBERTY SENIOR LIVING, which operates 37 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| JOHN A MCNEILL JR 2012 IRRV TR | Organization | INDIRECT OWNERSHIP INTEREST | — |
| LIBERTY HEALTHCARE GROUP LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| LIBERTY REAL PROPERTIES, LLC | Organization | INDIRECT OWNERSHIP INTEREST | — |
| RONALD B. AND CYNTHIA J. MCNEILL 2013 IRREVOCABLE TRUST | Organization | INDIRECT OWNERSHIP INTEREST | — |
| MILLER, ROBERT | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| MCNEILL, JOHN | Individual | CORPORATE DIRECTOR | — |
| MCNEILL, RONALD | Individual | CORPORATE DIRECTOR | — |
| MILLER, ROBERT | Individual | CORPORATE DIRECTOR | — |
| WILSON, JEFFREY | Individual | CORPORATE DIRECTOR | — |
| CALCUTT, JOSEPH | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| CLEMENTS, THAD | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| JAMES, NICOLA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
No family reviews yet for Royal Park Rehabilitation & Health Center. If you or a relative have experience of this home, other families would find it useful.
Be the first to reviewEvery review is confirmed by email and read by a moderator before it appears. We remove reviews written by or for a facility. If something is wrong right now, report a concern — that routes you to your state ombudsman, who can actually intervene.
Royal Park Rehabilitation & Health Center holds an ElderGrade of D (45.9 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.47 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 4 of the 25 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
Yes, Royal Park Rehabilitation & Health Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.