ElderGrade
C

61/100

Average

Ridgewood Center, Genesis Healthcare

25 Ridgewood Road, Bedford, NH 03110

CMS 2/5 stars #17 of 21 in Hillsborough County (603) 623-8805
Certified beds
150
Occupancy
73%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 1 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $15,646 in federal fines

    CMS has fined this facility across 1 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 20/30 Staffing 12/30 Stability 12/15 Outcomes 9/15 Enforcement 8/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

20/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -10 for 1 immediate-jeopardy citation(s) in the last 3 years

Staffing

12/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.06 total nurse hours per resident per day (national median 3.77)
  • 1.12 RN hours per resident per day
  • Weekend staffing drops 9% against weekdays

Staff stability

12/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 38% of nursing staff left in the last year

Resident outcomes

9/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 3 of 5 stars on the CMS quality-measure rating

Enforcement history

8/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $15,646 in federal fines across 1 action(s)

Grade ceiling applied

  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.27 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 1.12 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 2.96 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 38.00%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 14 citations

Last standard health inspection: February 11, 2026 (6 months ago).

D Feb 11, 2026 F0685

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

No actual harm, potential for more than minimal harm

D Feb 11, 2026 F0755

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

No actual harm, potential for more than minimal harm

D Feb 11, 2026 F0761

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled...

No actual harm, potential for more than minimal harm

D Feb 11, 2026 F0773

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

No actual harm, potential for more than minimal harm

D Feb 11, 2026 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

D Jan 8, 2025 F0656

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

No actual harm, potential for more than minimal harm

D Jan 8, 2025 F0658

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

No actual harm, potential for more than minimal harm

D Jan 8, 2025 F0698

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of GENESIS HEALTHCARE, which operates 185 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
BERG, MICHAEL Individual CORPORATE OFFICER
BRIDGEFORD, LAURA Individual CORPORATE OFFICER
MENDELSON, AVI Individual CORPORATE OFFICER
DJAKONAN, CHANTAL Individual OPERATIONAL/MANAGERIAL CONTROL
OJUTALAYO, AYOBAMI Individual OPERATIONAL/MANAGERIAL CONTROL
GENESIS OPERATIONS LLC Organization ADP OF THE SNF
DJAKONAN, CHANTAL Individual ADP OF THE SNF
OJUTALAYO, AYOBAMI Individual ADP OF THE SNF
FC-GEN OPERATIONS INVESTMENT LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
GEN OPERATIONS I LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
GEN OPERATIONS II LLC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST
GENESIS HEALTHCARE INC Organization 5% OR GREATER INDIRECT OWNERSHIP INTEREST

What families say

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Common questions about Ridgewood Center, Genesis Healthcare

What is the ElderGrade for Ridgewood Center, Genesis Healthcare? +

Ridgewood Center, Genesis Healthcare holds an ElderGrade of C (61 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Ridgewood Center, Genesis Healthcare? +

Residents receive an average of 3.27 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Ridgewood Center, Genesis Healthcare been cited for harming residents? +

Yes. 1 of the 14 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Ridgewood Center, Genesis Healthcare accept Medicaid? +

Yes, Ridgewood Center, Genesis Healthcare is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.