60/100
Average
1401 Rice Rd, Tyler, TX 75703
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
Nursing staff turnover of 66%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: August 7, 2025 (1 year ago).
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
No actual harm, potential for more than minimal harm
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
No actual harm, potential for more than minimal harm
Part of SOUTHWEST LTC, which operates 13 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| SPEER, GENA | Individual | CORPORATE OFFICER | — |
| PMG OPCO-TYLER LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| DAVIS, KENT | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| KOEHLER, KEITH | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| BOULWARE, DOUGLAS | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE O... | — |
| BOULWARE, SANDRA | Individual | INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE O... | — |
| BAUDER FAMILY INVESTMENTS, LLC | Organization | ADP OF THE SNF | — |
| BOULWARE ST JAMES LLC | Organization | ADP OF THE SNF | — |
| PMG REALCO-TYLER LLC | Organization | ADP OF THE SNF | — |
| STEVEN BOULWARE FAMILY INVESTMENTS LLC | Organization | ADP OF THE SNF | — |
| BAUDER, KELLY | Individual | ADP OF THE SNF | — |
| BAUDER, MADISON | Individual | ADP OF THE SNF | — |
No family reviews yet for Reunion Plaza Healthcare & Rehabilitation. If you or a relative have experience of this home, other families would find it useful.
Be the first to reviewEvery review is confirmed by email and read by a moderator before it appears. We remove reviews written by or for a facility. If something is wrong right now, report a concern — that routes you to your state ombudsman, who can actually intervene.
Reunion Plaza Healthcare & Rehabilitation holds an ElderGrade of C (60 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.20 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
No. None of the 5 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Yes, Reunion Plaza Healthcare & Rehabilitation is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.