ElderGrade
C

62/100

Average

Point Lookout Nursing & Rehab

11103 Historic Hwy 165, Hollister, MO 65672

CMS 2/5 stars #3 of 3 in Taney County (417) 334-4105
Certified beds
130
Occupancy
72%
Ownership
For-profit
Accepts
Medicare + Medicaid

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

30/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

Staffing

8/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 2.99 total nurse hours per resident per day (national median 3.77)
  • 0.31 RN hours per resident per day
  • Weekend staffing drops 15% against weekdays

Staff stability

9/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 48% of nursing staff left in the last year

Resident outcomes

5/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 2 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 2.59 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.31 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 2.21 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 47.90%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 33 citations

Last standard health inspection: October 24, 2024 (1 year ago).

E Nov 20, 2025 F0812 From a complaint

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

E Jul 1, 2025 F0568 From a complaint

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

No actual harm, potential for more than minimal harm

E Jul 1, 2025 F0602 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

No actual harm, potential for more than minimal harm

F Oct 24, 2024 F0801

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

No actual harm, potential for more than minimal harm

F Oct 24, 2024 F0812 From a complaint

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

F Oct 24, 2024 F0921

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

No actual harm, potential for more than minimal harm

E Oct 24, 2024 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

D Oct 24, 2024 F0582

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of JAMES & JUDY LINCOLN, which operates 56 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
BESTGEN, DEVAN Individual W-2 MANAGING EMPLOYEE
LINCOLN, JUDY Individual CORPORATE DIRECTOR
LTC MANAGEMENT SERVICES LLC Organization OPERATIONAL/MANAGERIAL CONTROL
N & R OF HOLLISTER, LLC Organization OPERATIONAL/MANAGERIAL CONTROL
LINCOLN, JAMES Individual OPERATIONAL/MANAGERIAL CONTROL
N & R OF HOLLISTER, LLC Organization 5% OR GREATER DIRECT OWNERSHIP INTEREST
LINCOLN, JAMES Individual 5% OR GREATER DIRECT OWNERSHIP INTEREST
LINCOLN, JUDY Individual 5% OR GREATER DIRECT OWNERSHIP INTEREST

What families say

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Common questions about Point Lookout Nursing & Rehab

What is the ElderGrade for Point Lookout Nursing & Rehab? +

Point Lookout Nursing & Rehab holds an ElderGrade of C (62 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Point Lookout Nursing & Rehab? +

Residents receive an average of 2.59 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Point Lookout Nursing & Rehab been cited for harming residents? +

No. None of the 33 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.

Does Point Lookout Nursing & Rehab accept Medicaid? +

Yes, Point Lookout Nursing & Rehab is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.