48.5/100
Below average
4355 Pheasant Ridge Road, Roanoke, VA 24014
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
5 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
Last inspection was more than 2 years ago
Ratings here are based on older survey data than at most facilities.
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Grade ceiling applied
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: January 19, 2024 (2 years ago).
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Actual harm to a resident
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Actual harm to a resident
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Actual harm to a resident
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Actual harm to a resident
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
No actual harm, potential for more than minimal harm
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
No actual harm, potential for more than minimal harm
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Immediate jeopardy to resident health or safety
Part of AVARDIS HEALTH, which operates 38 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| CLARK, ALYSSA | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| HOBACK, TIFFANY | Individual | MANAGING CONTROL - GOVERNING BODY | — |
| SNF MGR LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — |
| BRANDT, KAREN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| CLARK, ALYSSA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| FORREN, HOLLY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| HOBACK, TIFFANY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| JONES, TEQUILLA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| TOMPKINS, PAUL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — |
| SNF MGR LLC | Organization | ADP OF THE SNF | — |
| BRANDT, KAREN | Individual | ADP OF THE SNF | — |
| CLARK, ALYSSA | Individual | ADP OF THE SNF | — |
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Pheasant Ridge Nursing And Rehabilitation holds an ElderGrade of D (48.5 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.27 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 5 of the 32 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
Yes, Pheasant Ridge Nursing And Rehabilitation is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.