25/100
Poor
5201 S Willow Dr, Houston, TX 77035
These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.
7 citation(s) involving actual harm or immediate jeopardy
Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.
$136,414 in federal fines
CMS has fined this facility across 4 penalty action(s).
Nursing staff turnover of 62%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.
Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
Grade ceiling applied
Hours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Last standard health inspection: May 30, 2026 (2 months ago).
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Actual harm to a resident
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
No actual harm, potential for more than minimal harm
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
No actual harm, potential for more than minimal harm
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
No actual harm, potential for more than minimal harm
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled...
No actual harm, potential for more than minimal harm
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
No actual harm, potential for more than minimal harm
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
No actual harm, potential for more than minimal harm
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
No actual harm, potential for more than minimal harm
Part of PARADIGM HEALTHCARE, which operates 18 homes. Staffing budgets are usually set at chain level, not in the building.
| Owner | Type | Role | Since |
|---|---|---|---|
| FREUDENBERGER, JOSEPH | Individual | W-2 MANAGING EMPLOYEE | — |
| BEARD, BARRY | Individual | CORPORATE DIRECTOR | — |
| COUNCIL, JEFF | Individual | CORPORATE DIRECTOR | — |
| CRAYTON, TOM | Individual | CORPORATE DIRECTOR | — |
| MARTIN, MELISSA | Individual | CORPORATE DIRECTOR | — |
| MCCLAMROCH, JAMES | Individual | CORPORATE DIRECTOR | — |
| MEFFORD, RUTHANNE | Individual | CORPORATE DIRECTOR | — |
| MURRAY, MARK | Individual | CORPORATE DIRECTOR | — |
| PETROSEWICZ, NORMA | Individual | CORPORATE DIRECTOR | — |
| TAPE, MAY | Individual | CORPORATE DIRECTOR | — |
| UTHMAN, EDWARD | Individual | CORPORATE DIRECTOR | — |
| FREUDENBERGER, JOSEPH | Individual | CORPORATE OFFICER | — |
No family reviews yet for Paradigm At Westbury. If you or a relative have experience of this home, other families would find it useful.
Be the first to reviewEvery review is confirmed by email and read by a moderator before it appears. We remove reviews written by or for a facility. If something is wrong right now, report a concern — that routes you to your state ombudsman, who can actually intervene.
Paradigm At Westbury holds an ElderGrade of F (25 out of 100), which we describe as "poor". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
Residents receive an average of 3.39 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Yes. 7 of the 42 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.
Yes, Paradigm At Westbury is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.