ElderGrade
D

45/100

Below average

Kutz Rehabilitation And Nursing

704 River Road, Wilmington, DE 19809

CMS 1/5 stars #19 of 25 in New Castle County (302) 764-7000
Certified beds
90
Occupancy
78%
Ownership
Non-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • Abuse icon on record

    CMS flags this facility for citations of abuse that caused harm, or potential for harm, to residents.

  • 4 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $168,019 in federal fines

    CMS has fined this facility across 2 penalty action(s).

  • Nursing staff turnover of 75%

    High turnover means residents rarely see the same caregiver twice. The national average is about 50%.

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

8.5/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -12 for 4 actual-harm citation(s) in the last 3 years
  • -9.5 for 44 total citations against a national median of 17

Staffing

27.5/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 5.6 total nurse hours per resident per day (national median 3.77)
  • 0.87 RN hours per resident per day
  • Weekend staffing drops 17% against weekdays

Staff stability

2/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 75% of nursing staff left in the last year

Resident outcomes

5/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 2 of 5 stars on the CMS quality-measure rating

Enforcement history

2/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $168,019 in federal fines across 2 action(s)

Grade ceiling applied

  • Capped at 64 (grade C) — CMS abuse icon on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 5.15 hrs
National average 3.86 hrs Better than average
Registered nurse (RN) hours 0.87 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 4.25 hrs
National average 3.42 hrs Better than average

The shift most families visit, and the one thinned first.

Nursing staff turnover 75.30%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 61 citations

Last standard health inspection: March 26, 2025 (1 year ago).

D Mar 4, 2026 F0600 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

No actual harm, potential for more than minimal harm

D Mar 4, 2026 F0677 From a complaint

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

No actual harm, potential for more than minimal harm

D Mar 4, 2026 F0689 From a complaint

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

No actual harm, potential for more than minimal harm

G Mar 26, 2025 F0684 From a complaint

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Actual harm to a resident

E Mar 26, 2025 F0700 From a complaint

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Cor...

No actual harm, potential for more than minimal harm

E Mar 26, 2025 F0726 From a complaint

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

No actual harm, potential for more than minimal harm

E Mar 26, 2025 F0867 From a complaint

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

No actual harm, potential for more than minimal harm

E Mar 26, 2025 F0881

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

No actual harm, potential for more than minimal harm

Who owns this home

Full record
Owner Type Role Since
BACHER, DAVID Individual W-2 MANAGING EMPLOYEE
OPPENHEIMER, JOHN Individual W-2 MANAGING EMPLOYEE
ALDERSON, FELISHA Individual CORPORATE OFFICER
DRIBAN, DAVID Individual CORPORATE OFFICER
GOODMAN, ROBERT Individual CORPORATE OFFICER
HARLOV, DONNA Individual CORPORATE OFFICER
BACHER, DAVID Individual OPERATIONAL/MANAGERIAL CONTROL
OPPENHEIMER, JOHN Individual OPERATIONAL/MANAGERIAL CONTROL

What families say

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Common questions about Kutz Rehabilitation And Nursing

What is the ElderGrade for Kutz Rehabilitation And Nursing? +

Kutz Rehabilitation And Nursing holds an ElderGrade of D (45 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Kutz Rehabilitation And Nursing? +

Residents receive an average of 5.15 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Kutz Rehabilitation And Nursing been cited for harming residents? +

Yes. 4 of the 61 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Kutz Rehabilitation And Nursing accept Medicaid? +

Yes, Kutz Rehabilitation And Nursing is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.