ElderGrade
B

82/100

Above average

Holston Health & Rehabilitation Center

3916 Boyds Bridge Pike, Knoxville, TN 37914

CMS 5/5 stars #2 of 13 in Knox County (865) 524-1500
Certified beds
94
Occupancy
89%
Ownership
For-profit
Accepts
Medicare + Medicaid

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 30/30 Staffing 15/30 Stability 12/15 Outcomes 15/15 Enforcement 10/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

30/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

Staffing

15/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.5 total nurse hours per resident per day (national median 3.77)
  • 0.75 RN hours per resident per day
  • Weekend staffing drops 11% against weekdays

Staff stability

12/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 42% of nursing staff left in the last year

Resident outcomes

15/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 5 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.76 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.75 hrs
National average 0.69 hrs Better than average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.35 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 41.70%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

Last standard health inspection: December 11, 2024 (1 year ago).

D Apr 25, 2026 F0609 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

No actual harm, potential for more than minimal harm

D Dec 11, 2024 F0656

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

No actual harm, potential for more than minimal harm

D Dec 11, 2024 F0600 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

No actual harm, potential for more than minimal harm

D Dec 11, 2024 F0602 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

No actual harm, potential for more than minimal harm

E Mar 23, 2022 F0550

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

No actual harm, potential for more than minimal harm

D Mar 23, 2022 F0868

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of NATIONAL HEALTHCARE CORPORATION, which operates 69 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
MORGAN STANLEY INSTITUTIONAL ADVISORS LLC Organization INDIRECT OWNERSHIP INTEREST
NASON JR., HOWARD Individual MANAGING CONTROL - GOVERNING BODY
NASON JR., HOWARD Individual CORPORATE OFFICER
NATIONAL HEALTHCARE CORPORATION Organization OPERATIONAL/MANAGERIAL CONTROL
NHC-OP LP Organization OPERATIONAL/MANAGERIAL CONTROL
BALDWIN, BRITTANY Individual OPERATIONAL/MANAGERIAL CONTROL
DODSON, VICKI Individual OPERATIONAL/MANAGERIAL CONTROL
JONES, MELISSA Individual OPERATIONAL/MANAGERIAL CONTROL
KIDD, BRIAN Individual OPERATIONAL/MANAGERIAL CONTROL
MCKENZIE, DANIEL Individual OPERATIONAL/MANAGERIAL CONTROL
NASON JR., HOWARD Individual OPERATIONAL/MANAGERIAL CONTROL
USSERY, ROBERT Individual OPERATIONAL/MANAGERIAL CONTROL

What families say

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Common questions about Holston Health & Rehabilitation Center

What is the ElderGrade for Holston Health & Rehabilitation Center? +

Holston Health & Rehabilitation Center holds an ElderGrade of B (82 out of 100), which we describe as "above average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Holston Health & Rehabilitation Center? +

Residents receive an average of 3.76 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Holston Health & Rehabilitation Center been cited for harming residents? +

No. None of the 6 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.

Does Holston Health & Rehabilitation Center accept Medicaid? +

Yes, Holston Health & Rehabilitation Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.