ElderGrade
F

39.2/100

Poor

Holbrook Healthcare Center

183 Holbrook Road, Buckhannon, WV 26201

CMS 1/5 stars #2 of 2 in Upshur County (304) 472-3280
Certified beds
120
Occupancy
89%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • 4 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

  • $79,108 in federal fines

    CMS has fined this facility across 2 penalty action(s).

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 7.2/30 Staffing 8/30 Stability 13/15 Outcomes 9/15 Enforcement 2/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

7.2/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -20 for 4 immediate-jeopardy citation(s) in the last 3 years
  • -2.8 for 25 total citations against a national median of 17

Staffing

8/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 3.22 total nurse hours per resident per day (national median 3.77)
  • 0.26 RN hours per resident per day
  • Weekend staffing drops 12% against weekdays

Staff stability

13/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 33% of nursing staff left in the last year
  • -2 for 2 administrator departures

Resident outcomes

9/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 3 of 5 stars on the CMS quality-measure rating

Enforcement history

2/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • $79,108 in federal fines across 2 action(s)

Grade ceiling applied

  • Capped at 64 (grade C) — immediate-jeopardy citation in the last 3 years

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.35 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.26 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 2.96 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 32.90%
National average 45.80% Better than average

The share of nursing staff who left over the last year.

Recent inspection findings

All 42 citations

Last standard health inspection: July 29, 2025 (1 year ago).

K Jul 29, 2025 F0807

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

Immediate jeopardy to resident health or safety

E Jul 29, 2025 F0584

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

No actual harm, potential for more than minimal harm

E Jul 29, 2025 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

E Jul 29, 2025 F0842

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

No actual harm, potential for more than minimal harm

D Jul 29, 2025 F0552

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

No actual harm, potential for more than minimal harm

D Jul 29, 2025 F0580 From a complaint

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

No actual harm, potential for more than minimal harm

D Jul 29, 2025 F0628

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

No actual harm, potential for more than minimal harm

D Jul 29, 2025 F0641

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of COMMUNICARE HEALTH, which operates 120 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
GROVES, DONNA Individual CORPORATE OFFICER
ROMEO, DOMINIC Individual CORPORATE OFFICER
STOLTZ, CHARLES Individual CORPORATE OFFICER
WILHEIM, RONALD Individual CORPORATE OFFICER
HOLBROOK MGT CO., LLC Organization OPERATIONAL/MANAGERIAL CONTROL
MALONE, JAMES Individual OPERATIONAL/MANAGERIAL CONTROL
SLOAN-OLIVERIO, ALYSSA Individual OPERATIONAL/MANAGERIAL CONTROL
ODENTHAL, RICHARD Individual INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE O...
C.R. STOLTZ FAMILY INVESTMENT COMPANY INC Organization ADP OF THE SNF
C.R. STOLTZ IRREVOCABLE TRUST Organization ADP OF THE SNF
HEALTH CARE LEASE FACILITIES, LLC Organization ADP OF THE SNF
HOLBROOK MGT CO., LLC Organization ADP OF THE SNF

What families say

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Common questions about Holbrook Healthcare Center

What is the ElderGrade for Holbrook Healthcare Center? +

Holbrook Healthcare Center holds an ElderGrade of F (39.2 out of 100), which we describe as "poor". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Holbrook Healthcare Center? +

Residents receive an average of 3.35 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Holbrook Healthcare Center been cited for harming residents? +

Yes. 4 of the 42 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Holbrook Healthcare Center accept Medicaid? +

Yes, Holbrook Healthcare Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.