ElderGrade
C

62/100

Average

Heritage Park Rehab & Skilled Nursing

150 Prather Avenue, Jamestown, NY 14701

CMS 2/5 stars #3 of 4 in Chautauqua County (716) 488-1921
Certified beds
146
Occupancy
80%
Ownership
Non-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • Last inspection was more than 2 years ago

    Ratings here are based on older survey data than at most facilities.

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection safety

30/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

Staffing

8/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 2.56 total nurse hours per resident per day (national median 3.77)
  • 0.28 RN hours per resident per day
  • Weekend staffing drops 12% against weekdays

Staff stability

9/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 46% of nursing staff left in the last year

Resident outcomes

5/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 2 of 5 stars on the CMS quality-measure rating

Enforcement history

10/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 2.34 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.28 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 2.05 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 46.30%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 10 citations

Last standard health inspection: March 1, 2024 (2 years ago).

F Sep 12, 2025 F0725 From a complaint

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

No actual harm, potential for more than minimal harm

E Mar 1, 2024 F0725 From a complaint

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

No actual harm, potential for more than minimal harm

E Mar 1, 2024 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

D Mar 1, 2024 F0609

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

No actual harm, potential for more than minimal harm

D Mar 1, 2024 F0695

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

No actual harm, potential for more than minimal harm

C Mar 1, 2024 F0836

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

No actual harm, minimal potential

D May 6, 2022 F0698

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

No actual harm, potential for more than minimal harm

E Apr 26, 2019 F0607

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of HERITAGE MINISTRIES, which operates 3 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
FERNANDEZ, GREGORY Individual CORPORATE DIRECTOR
NOLL, PAMELA Individual CORPORATE DIRECTOR
SPANOS, MARY ANN Individual CORPORATE DIRECTOR
STARK, PETER Individual CORPORATE DIRECTOR
HAGLUND, LISA Individual CORPORATE OFFICER
BURKHOUSE, JESSICA Individual OPERATIONAL/MANAGERIAL CONTROL
HAGLUND, LISA Individual OPERATIONAL/MANAGERIAL CONTROL
PERSIA, ALBERT Individual OPERATIONAL/MANAGERIAL CONTROL
BURKHOUSE, JESSICA Individual ADP OF THE SNF
PERSIA, ALBERT Individual ADP OF THE SNF

What families say

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Common questions about Heritage Park Rehab & Skilled Nursing

What is the ElderGrade for Heritage Park Rehab & Skilled Nursing? +

Heritage Park Rehab & Skilled Nursing holds an ElderGrade of C (62 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Heritage Park Rehab & Skilled Nursing? +

Residents receive an average of 2.34 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Heritage Park Rehab & Skilled Nursing been cited for harming residents? +

No. None of the 10 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.

Does Heritage Park Rehab & Skilled Nursing accept Medicaid? +

Yes, Heritage Park Rehab & Skilled Nursing is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.