ElderGrade
C

61.5/100

Average

Heritage Manor Nursing And Rehabilitation Center

9500 Grand River Ave, Detroit, MI 48204

CMS 1/5 stars #47 of 63 in Wayne County (313) 491-7920
Certified beds
122
Occupancy
82%
Ownership
For-profit
Accepts
Medicare + Medicaid

What to ask about before you visit

These are findings in the public CMS record for this home. They are not our opinion — each one comes straight from a federal inspection or enforcement file.

  • Abuse icon on record

    CMS flags this facility for citations of abuse that caused harm, or potential for harm, to residents.

  • 2 citation(s) involving actual harm or immediate jeopardy

    Inspectors found violations at scope/severity G or above, meaning residents were harmed or placed in immediate jeopardy.

How this grade was calculated

Every point is shown. Nothing is weighted behind the scenes — the full formula is on How we grade.

Inspection 12.5/30 Staffing 22/30 Stability 9/15 Outcomes 12/15 Enforcement 6/10

A full pentagon is full marks. The shape shows what kind of good or bad a home is — two homes can share a score and look nothing alike.

Inspection safety

12.5/30

Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.

  • -8 for 2 actual-harm citation(s) in the last 3 years
  • -9.5 for 44 total citations against a national median of 17

Staffing

22/30

Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.

  • 4.74 total nurse hours per resident per day (national median 3.77)
  • 0.33 RN hours per resident per day
  • Weekend staffing drops 14% against weekdays

Staff stability

9/15

How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.

  • 54% of nursing staff left in the last year

Resident outcomes

12/15

The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.

  • 4 of 5 stars on the CMS quality-measure rating

Enforcement history

6/10

Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.

  • No federal fines on record
  • -4 for 2 denial(s) of Medicare payment for new admissions

Grade ceiling applied

  • Capped at 64 (grade C) — CMS abuse icon on record

Staffing, against the national average

Full detail

Hours of nursing care each resident receives per day. The marker on each bar is the national average.

Total nurse hours per resident per day 3.55 hrs
National average 3.86 hrs Below average
Registered nurse (RN) hours 0.33 hrs
National average 0.69 hrs Below average

RNs are the licence level most likely to catch a resident deteriorating.

Weekend nurse hours 3.06 hrs
National average 3.42 hrs Below average

The shift most families visit, and the one thinned first.

Nursing staff turnover 53.60%
National average 45.80% Below average

The share of nursing staff who left over the last year.

Recent inspection findings

All 44 citations

Last standard health inspection: March 6, 2026 (5 months ago).

F Mar 6, 2026 F0812

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

No actual harm, potential for more than minimal harm

F Mar 6, 2026 F0880

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

No actual harm, potential for more than minimal harm

F Mar 6, 2026 F0908

Environmental Deficiencies

Keep all essential equipment working safely.

No actual harm, potential for more than minimal harm

F Mar 6, 2026 F0921

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

No actual harm, potential for more than minimal harm

E Mar 6, 2026 F0567

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

No actual harm, potential for more than minimal harm

E Mar 6, 2026 F0568

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

No actual harm, potential for more than minimal harm

E Mar 6, 2026 F0578

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

No actual harm, potential for more than minimal harm

D Mar 6, 2026 F0602 From a complaint

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

No actual harm, potential for more than minimal harm

Who owns this home

Full record

Part of PIONEER HEALTHCARE MANAGEMENT, which operates 9 homes. Staffing budgets are usually set at chain level, not in the building.

Owner Type Role Since
HENDERSON, DARYL Individual W-2 MANAGING EMPLOYEE
UDDIN, FAHIM Individual 5% OR GREATER DIRECT OWNERSHIP INTEREST

What families say

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Common questions about Heritage Manor Nursing And Rehabilitation Center

What is the ElderGrade for Heritage Manor Nursing And Rehabilitation Center? +

Heritage Manor Nursing And Rehabilitation Center holds an ElderGrade of C (61.5 out of 100), which we describe as "average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.

How many nursing hours does each resident get at Heritage Manor Nursing And Rehabilitation Center? +

Residents receive an average of 3.55 nursing hours per day across all nursing staff, against a national average of 3.86 hours.

Has Heritage Manor Nursing And Rehabilitation Center been cited for harming residents? +

Yes. 2 of the 44 citations on record were scored at scope and severity G or above, meaning inspectors found actual harm to a resident or immediate jeopardy to resident safety.

Does Heritage Manor Nursing And Rehabilitation Center accept Medicaid? +

Yes, Heritage Manor Nursing And Rehabilitation Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.