54/100
Below average
Heritage Care Center
5701 Phillips Avenue, Pittsburgh, PA 15217
- Certified beds
- 143
- Occupancy
- 75%
- Ownership
- For-profit
- Accepts
- Medicare + Medicaid
What to ask about before you visit
These are findings in the public CMS record for this home. They are not our opinion, each one comes straight from a federal inspection or enforcement file.
Special Focus Facility
CMS has placed this home in its Special Focus Facility program for a persistent pattern of poor care. These homes get inspected twice as often.
Nursing staff turnover of 60%
High turnover means residents rarely see the same caregiver twice. The national average is about 50%.
Our read on Heritage Care Center
Heritage Care Center is a 143-bed for-profit home in Pittsburgh that CMS has placed in its Special Focus Facility program, a designation reserved for the homes with the most persistent inspection problems. The record backs that up: 114 deficiencies, including seven tied to abuse and two at the level where residents were actually harmed or put in jeopardy. Staffing sits at 2.96 nurse hours per resident per day, roughly a quarter below the national average, with weekends running about 12% thinner than weekdays. Turnover is 60.2%, well above the national 45.8%, meaning the aides and nurses who know your family member are likely to leave within the year.
Written from the CMS figures for this home shown further down this page. Nothing here is paid for or supplied by the home.
How this grade was calculated
Every point is shown. Nothing is weighted behind the scenes, the full formula is on How we grade.
A full pentagon is full marks. The shape shows what kind of good or bad a home is, two homes can share a score and look nothing alike.
Inspection safety
30/30Citations from state health inspections over the last three surveys, weighted by how much harm CMS says they caused.
- →No citations recorded in the last 3 years
Staffing
10/30Nursing hours per resident per day, adjusted for how sick the residents are, plus RN cover and weekend consistency.
- →2.92 total nurse hours per resident per day (national median 3.77)
- →0.64 RN hours per resident per day
- →Weekend staffing drops 12% against weekdays
Staff stability
5/15How much of the nursing team leaves in a year. High turnover means a resident rarely sees the same face twice.
- →60% of nursing staff left in the last year
Resident outcomes
9/15The CMS quality-measure rating, built from resident outcomes like falls, pressure ulcers, infections and antipsychotic use.
- →3 of 5 stars on the CMS quality-measure rating
Enforcement history
10/10Fines and payment denials CMS has imposed. A denial of payment means CMS stopped paying for new admissions.
- →No federal fines on record
Grade ceiling applied
- Capped at 54 (grade D), CMS Special Focus Facility
Staffing, against the national average
Full detailHours of nursing care each resident receives per day. The marker on each bar is the national average.
RNs are the licence level most likely to catch a resident deteriorating.
The shift most families visit, and the one thinned first.
The share of nursing staff who left over the last year.
Recent inspection findings
Last standard health inspection: November 21, 2025 (11 months ago). No citations were recorded.
No health-inspection citations on record for this facility in the current CMS release.
Who owns this home
Full recordPart of WECARE CENTERS, which operates 13 homes. Staffing budgets are usually set at chain level, not in the building.
What families say
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Common questions about Heritage Care Center
What is the ElderGrade for Heritage Care Center? +
Heritage Care Center holds an ElderGrade of D (54 out of 100), which we describe as "below average". The grade combines its inspection citations, nurse staffing levels, staff turnover, resident outcomes and enforcement history from the federal CMS record.
How many nursing hours does each resident get at Heritage Care Center? +
Residents receive an average of 2.96 nursing hours per day across all nursing staff, against a national average of 3.86 hours.
Has Heritage Care Center been cited for harming residents? +
No. None of the 0 citations on record were scored at the levels CMS uses to indicate actual harm or immediate jeopardy.
Does Heritage Care Center accept Medicaid? +
Yes, Heritage Care Center is certified to accept Medicaid, which is the programme that pays for long-term custodial care once a resident meets their state's income and asset limits.
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